Plugs On/Off Indicator faulty in app

Cameras
1

This is a weird one.

I have my plugs (2021 version) in groups to turn lamps on/off by room. When I switch them on via the app, the “on” will indicate for a second and then switch back to “off” even though the lights are on.

And if I click onto the group to open it, seeing all the individual plugs in that group it will indicate that the lights are on. Annoying.

I deleted the app and reinstalled but it made no difference.

Anyone deal with this?

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2

I haven’t seen that with my plugs. Just wondering…did it start today or has this been an issue for some time?

3

It’s been going on for a few weeks, since I had to re-set my plugs after updating my network. Maybe it has something to do with my network settings?

4

Wouldn’t think so or they shouldn’t work at all. Could be some issue communicating with the Wyze servers. Just to sound like a broken record, did you try rebooting your router?

5

I have rebooted my router in that time and it didn’t change anything.

It’s happening on both my and my partner’s apps.

6

Looks like you are using iPhone/iPad? Do you have access to an android device to see if it is OS specific? What version of the app are you running?

7

I don’t have access to android. I’m running the latest version, 2.23.21.

8

Are you running the latest Plug 2021 firmware? You should be at 1.2.0.93.

Wyze app Home > tap your plug group > tap a plug icon > plug settings (gear icon upper right) > Device Info > Firmware Version

9

Yes they are all up to date.

10

The only other thing I can think of to try is unplug the plugs from the wall receptacle for a few minutes, then plug them back in and wait for them to reestablish a WiFi connection.

11

I have the same problem: I touch “Off” on my iPhone, “On” shows up for a second, the appliance is switched on, then the icon reverts to “Off” but the appliance stays on. If I close the app, open it again, close it again, and open it again, the icon correctly reads “On.”

So the Wyze “Plug” (actually a socket) is usable, and I’m now used to the anomaly, but the glitch is annoying. No such glitch with my two Wyze Cams.

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