Please Stop Using FedEx SmartPost Forevermore

[MMDCT]

I’ll pile on… I ordered my Outdoor Cam on 20-MAY and Fedex estimated a 25-MAY delivery. On 24-MAY they still estimated a 25-MAY delivery even though the shipment had only moved from one California location to another California location, and I live on the East Coast.

I called Fedex and asked why and the agent said “We build a 3 day buffer into the estimate, so you should have the shipment soon.” REALLY?.. I don’t think so.

I would pay one or two dollars more for better shipping. I don’t have this issue with UPS. UPS almost always makes their promise dates.

[carverofchoice]

Hey, check it out, this wishlist now has a status of “In Progress” and “testing.” Sounds like Wyze is considering or looking to switch away from FedEx Smartpost.

This is my first time posting this thread, but I have long been a hater of Fedex Smartpost as evidenced in several posts in this forum.

Here are just a couple of Examples

@carverofchoice

FedEx and USPS have a partnership called “FedEx Smartpost,” which I just read has just had a name change to “FedEx Ground Economy”…with this shipping method, FedEx will often deliver packages to a USPS office to deliver to the recipient. I hate FedEx Smart Post because FedEx often lies about the shipping and tracking and you can’t trust anything they say. They’ll say something was delivered on your porch when it wasn’t and then you think it was stolen or delivered to the wrong house, and suddenly days or weeks later USPS drops it off with an entirely different tracking number. Did I mention I hate FedEx Smart Post? Anyway, this is more of an issue with FedEx than anything. They are super dishonest about their tracking and shipping. I prefer it when Wyze uses basically any other shipping service.

@carverofchoice

I hate FedEx so bad. For basically every single package (except Wyze packages for some strange reason), they always update my delivery status to delivered with an extra comment than they left package on the front porch, no signature required. But I have multiple cameras watching every angle of my house, and it’s a complete lie. I call them basically every time and they say that sometimes the update comes 4 hours before delivery (another lie). But it doesn’t ever get delivered that day. Most of the time it finally gets dropped off by the FedEx guy onto my porch an entire week later. On top of that, they don’t even update the delivery tracking, they maintain that it was delivered a week earlier and that I’m lying. Sometimes the package never arrives, but FedEx refuses to do anything about it, they tell me I have to contact the company and have the company file an investigation. The companies tell me this happens a lot with FedEx and the investigations are pointless, so they just send a new product instead.

What the heck, there is zero accountability and the companies all know FedEx is unreliable and screwing them, but everyone keeps using them because they are cheaper. It’s nuts.

By contrast, I have never lost a package with UPS or Amazon delivery (well, once I had one switched with my neighbor’s package, but we just exchanged and it was all good. Out of hundreds of deliveries, Amazon doesn’t lose my packages, but FedEx loses or lies about 90%. It’s ridiculous. I’ve tried to tell them their delivery men around here are dishonest and screwing things up, but they don’t care.

@carverofchoice

I have had tons of problems with FedEx lately. They keep claiming they delivered my packages to my front porch, but they didn’t, so I call about it, and a few days later it gets delivered by USPS with a totally different label, tracking number and destination route than FedEx claimed, and was definitely never delivered by FedEx…or, when I complain about it not having been delivered to my porch like they said, they magically “find it” a week later and deliver it a week late, but still leave all the tracking info saying they delivered it ontime way back when they originally did.

FedEx is so rampant with fraudulent tracking info, it’s ridiculous. They just make stuff up. A lot of places (Google, Walmart) have started shipping to me with a different service because I keep calling them every time FedEx lies about the tracking. (and I live in Utah too btw)

Anyway, onto explaining your tracking history…I will give some input as if I didn’t hate and distrust FedEx with a passion now…hey, I can be almost unbiased when I want…

Note that most of the labels don’t say the package ARRIVED and DEPARTED to or from Salt Lake City…so they aren’t actually saying the package got to SLC, then went back down to Vegas away from you again…it simply said it was “IN TRANSIT” on the way there, but that it never actually arrived or departed…so it looks like the route changed several times. after it left Champaign, IL, then instead of going to all those other places it listed, it instead next arrived in Vegas (where lots of packages from that same truck were then separated and distributed out to other trucks, and yours jumped on a new truck to head from that center in Vegas to the place in Vegas that had a truck heading up to SLC. It may not mean that your package actually did all that since there was no “ARRIVED” and “DEPARTED” and the “IN TRANSIT” as I understand it, is simply the intended destination (which it apparently never reached before going somewhere else instead). Who knows why the route would’ve changed so much though…

Still, FedEx really sucks. They’ve screwed up or lied about 90%+ of my deliveries. By contrast, Amazon has only screwed up 1 in several hundred (that’s reasonable), and UPS has never screwed up any…but everyone loves FedEx for some reason. Cheaper? If so, there’s a reason they’re so cheap…they are the worst ones out there IMO…

I can’t say I will miss them if Wyze sticks with others doing their deliveries, like Amazon.

[WyzeJasonJ]

I moved it to this status since I have seen us using Amazon more recently, I can’t say they have decided to fully move away, but we are looking at other ways, we definitely heard about the experience users were having with FedEx.

[carverofchoice]

That’s true, Plus users who don’t like smart post at least have the option to select “buy with prime” at checkout which seems like that is one way to make it more likely our order goes through Amazon instead. That’s a decent solution too.

[dittoheadadt]

Just to clarify, my issue isn’t with FedEx per se. It’s with their crap-on-a-cracker partnership service with the USPS, known as FedEx Smartpost, one of the worst shipping services on the planet (shouldn’t even be called a “service”, because the one thing most missing from Smartpost is service).

[LordPickles]

I’ve gotten to the point that I’ll only buy Wyze products if I can buy them with the “Direct From Amazon Prime” option. FedEx has become a joke.