I have had the same issue since a few weeks, all sun highlighted aread become bright Pink. Is seems that the problem occurs only for clear or white areas of pictures, as the others coloured surfaces are not- or less affected…
Lens problem or electronic bug…? Too bad for a camera bought just more than one year ago, even if the price is low.
If the problem occurs on one or more of my 4 others Wyzecam I’ll think about changing all my devices for a more reliable brand. A4DA2238589D_1581540550783|690x388
Two of my cameras are now with this pink tint. A V2 and a pan cam. Any solution?
Gu1llo, considering the threads and answers to this issue it seems that it’s a permanent hardware failure… You’ll have to change for new ones. As for me I won’t buy Wyze, even if it’s cheap, as there’s weak support when problems arise…
Hi Yamo. I appreciate your feedback, but given these cameras are so great, especially for the cost, and that they have been in use for almost two years outdoors I can’t honestly complain. I will purchase two more if I have to, to replace these ones. I was just trying to see if there was an easy solution to the pink tint. Again, thanks for the feedback.
I have about 3 cameras that I have had for almost 2 years and 4 new ones that were purchased in the last 3 months. The 3 original cameras all show pink with the bight light exposure areas as well. Would love to see a fix for this.
I have about 5 or 6 Wyze cams, and yes my two oldest ones are now exhibiting this behavior as well. My camera’s are indoors but facing outwards into the front hard and back yard. Could it be some sort de-laminiation of the a lens coating causing the color distortion with bright spots?
This just started happening with one of my cameras. Have rebooted and updated firmware with no luck. Have opened a ticket with support but given it’s a camera I use to monitor my elderly parents, I may not have time to wait for a response.
Have the same issue, which is obviously an hardware failure of the sensor, as rebooting and updating cannot fix it.
That’s why I have not bought any Wyze Cam since these bugs appeared, considering also that the ‘person’ detection is not really working.
Yes. Me too. 1 of my 2 cameras. I wonder if it’s because the camera has no uv filter on the lens and over time sunlight off reflective surfaces degrades the sensor? Guess we get what we pay for. ha. Cheap camera that doesn’t last. I’m sure wyze knows this though.
Me, too. Chat support says there’s a solution, but I’m waiting for email about it. I notice that Wyze no longer accepts support requests via email (auto-reply says you need to use their website). That’s a bummer. Chat support is less effective.
I just had the same pink tint screen and solved it by restart the camera by using the Wyze phone app.
I purchased and still use the WyzeC1 version and it works like a champ. Because it worked so well, I bought a newer one, which is the v2. My v2 also has a pink tint as described in this thread, and that is why I am here. Even though the Wyze cams may be inexpensive when compared to others, I find it disheartening to find there is little to no support for them. To me, it says a lot about the product… and company.
It is good to hear that worked for you. I’ve rebooted and even unplugged it to no avail. I still have a pink tint over the entire display.
I was reading about this issue in the Forum not too long ago. I read that it has something to do with the Night Mode changes and the switch getting stuck. The recommendation was to try cycling through the Modes - Auto, On, and Off. this seems to jog whatever seems to be stuck and then corrects it.
Simple thing you can try.
Thank you, Spamoni4. I have done this including rebooting, unplugging, and even deleting the device, doing a factory device, and going through the setup steps again. Whenever the night vision mode is off is when I have the pink tint over the entire display. This pink tint first started only on areas of higher exposure like the sidewalk or a glint off a vehicle’s windshield but as described, it is now the entire screen.
Sorry to hear it did not work.
I will see if I can find anything else, I am a community member as you so some researching will need to be done. In the meantime, I would call Wyze and report this. I would also create a log and post that as well, in case you have not.
here is the information
By phone: (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT
Or online: Wyze.com/support
phone support is typically faster however this isn’t always true due to fluctuation in the amount of calls.
Thank you.
Thanks, This worked for me. The image was all Pink. Just turned Night Vision off and on a couple of time and back to normal!!
How many times? No luck for me.