How do I get the old firmware back? The new one has people walking right in front of the Camera and no detection is recorded by the new firmware. It defeats the purpose of having the Cam if it can’t detect people or motion right in front of it. The old firmware detected every little thing and that…

Do you have today’s version of the app? (v2.4.65 for iOS, v2.4.82 for Android) To see the most recent version in the iOS app store, pull down to refresh the list of apps to be updated.

And then of course you still need to set it up: https://support.wyzecam.com/hc/en-us/articles/360028818112&?section=enabling-person-detection

Thanks for the info. I have already read support pages and have changed all my settings or attempted too at least before I posted this. Everything was working fine until the recent firmware update. I even disabled the Person detection service after it failed to perform properly but now one of my …

It should go without saying that I downloaded the latest version of the Android App today and updated the Cam firmware or I would not have the new Person Tracking option.

some people have found an issue where all their settings are correct, but for some reason person detection does not actually work until they reboot the camera. not sure on the root cause of this. I can’t promise it will work, but its a simple test that might work.

I’m in the same boat. Just did the firmware updates on a v2 and a Pan and now neither camera is sending notifications regardless of my notification settings. I tried setting them up to only send notifications if a person was detected. That didn’t work. I tried setting them up to notify me if any…

Person detection is not working as expected for me either. Yesterday, I walked right in the detection zone. A Motion event was recorded, not a Person event. Same thing happened today. My camera is looking at my front porch through the window with a screen. Could that be throwing the AI off? I …

[image] jimtatum4: My camera is looking at my front porch through the window with a screen. Could that be throwing the AI off? Yes, although interestingly I can identify people thru my blinds. I’ll paste some some quick tips below. One of the don’ts is viewing thru a screen. I also want to…

If I read your problem correctly, it sounds like the same that I had, except I was getting absolutely no notifications for any movement, although I was before the update. I messed with settings and reseted settings, restarted phone, checked phone settings, checked phone security settings…I checked a…

Person Detection update not working

Wyze AI

cheaplikeafox July 10, 2019, 5:18am 4

Are you sure the firmware is the problem or are your settings not correct? I suggest reading the support page first. However, if you would still like to revert to the old firmware, see the post below for v2 cameras.

1 Like

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Person Detection update not working

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