I subscribed to Person Detection-only (not Cam Plus) last week on 2020-09-11, but I’m not sure if it’s working. If I go to Events, and tap Person, I get a pop up telling me about Cam Plus: [Screen Shot 2020-09-18 at 4.03.15 PM] If I tap “Remind me later”, it simply returns to the screen, but the “Person” button isn’t highlighted like it is if I tap “Motion” or “Cameras”… it also doesn’t display anything different, the event clips it shows are the same. It does this every time, I haven’t ever been able to get it to filter properly on “Person”. This article suggests I should be able to filter by Person: https://support.wyzecam.com/hc/en-us/articles/360040347471-Introducing-Wyze-Person-Detection " * Filter your video recordings to only show videos with people." I’m running the latest Wyze App, v2.13.22 for iOS and firmware, 4.9.6.156 for my WyzeCam V2s. My cameras do have “Person” toggled on under Notifications, and when I go to Services, it shows “Person Detection (Pilot)” with my cameras enabled. Is anybody else seeing the same behavior? Am I misunderstanding the features?

There is a topic about it here: [image] BUG: Name Your Price Breaks Person Filters Wyze AI This has been noted by several forum posters. Once they sign up and pay for Name Your Price legacy Person Detection service, they can no longer filter Person Events. Instead, every time they try they are prompted to pay for CamPlus as well. This is not how it worked before. Why would someone pay for person detection and then lose the ability to use it? It is not acceptable. Please fix it.

Thanks, I’ll post over there!

Yes. I used chat. I was told to make sure the Cam Plus bets/pilot was disabled/unchecked under Services. Then I was told to toggle the Person Detection for each cam off and then on. That worked for me being able to enable Person filter on Events.

Thanks @johnway! I think toggling it off and back on under Account > Services > Person Detection fixed it for me too!

Apparently this only works for the current app session. When I closed the app and reopened, the same problem occurred. John – Sent from my iPhone

Yah, confirmed, rebooting the app makes it revert back to showing the Cam Plus pop-up.

Person Detection filtering not working in Events

Services & Integrations

Brlepage September 18, 2020, 11:20pm 2

There is a topic about it here:

Topic		Replies	Views
Legacy users with Person Detection Only w/12-sec cloud video Services & Integrations not-platform-specific , cam-plus-lite	3	688	October 22, 2020
Person detection (event filter) Services & Integrations	1	326	September 24, 2020
Where has the Person detection filter gone to in events with Cam Plus Lite? Wyze App app , android , person-detection , cam-plus-lite	51	1424	February 21, 2025
Person detection / Cam+ Wyze AI cam-v1-v2 , not-platform-specific	5	703	September 15, 2020
Can’t select person filtering Cameras not-platform-specific	3	636	October 6, 2020

Person Detection filtering not working in Events

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