You call the Wyze Support number.
If it’s under warranty it should be painless. I recently had an early failure. Support answered on the 3rd or 4th ring. I was in the queue no longer than 5 minutes. The agent was polite, listened to my story. Asked if a replacement was OK which I agreed to. All took less than 15 minutes. What surprised me most is Support is using Amazon delivery. Wyze typically gives you the 3-7 (?) business day blurb. Amazon delivered it in 2 days.
All in all a good experience. I am sometimes surprised when I read support horror stories in this forum. As this has been my only contact with support in 6+ years I don’t know if this was typical. YMMV.
If your out of warranty then plead your case. If this was a defect they may offer you some compensation.
Good luck