Pan Cam v3 "Playback" grayed out on events

[Crease]

@trent

Where are bugs reported since they no longer seem to visit the forum anymore?

I’m not sure who you mean by “they”, because it’s been my experience that some Wyze employees do frequent the Forum and address user issues; however, much of the support provided here is user-to-user via volunteers. Opening a ticket with Support is an option, but my personal experience with this has been less than satisfactory.

Having said that, at least part of the issue you’re describing is known (as you’ve indicated by mentioning other posts):

@trent

I see a similar issue has been floating around since 2022.

The issue with the microSD card on the Events screen was recently addressed in this month’s fix-it-friday topic: Fix-It Friday - April - #26 by WyzeJasonJ

@WyzeJasonJ

Reddit - When clicking on microSD from the Event Tab it says there is no microSD installed

The engineers are looking into this. If this is happening to you, can you submit a log and let me know the log number?

In the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.

I hadn’t encountered this much myself, because I rarely use the Events tab, but now I see that it’s affecting one of my Cam Pan v3s, so I guess it’s time for me to submit a log to @WyzeJasonJ. (On the Cam Pan v3 that actually does navigate to the SD Card playback when I tap the Playback icon for that camera from the Events module, the app loads the microSD card timeline for that camera but temporarily overlays a “Failed to load from local storage.” message on the viewer. That message disappears after a second or two, and then event playback begins. It’s like the app is telling me that there’s an error, and then the error resolves spontaneously, which is weird and not something that should be happening, I don’t think. )