I was loosing connectivity with my Emerson wireless Thermostats. Unplugged the base station and they all came back. Then I plugged the base station in and lost my thermostats. Contacted telephone support and I have gotten no responses back.
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post your ticket number.
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you might also want to read this
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Welcome to the group! What did phone Support tell you? Why did they not respond? This forum is mainly a user to user group, whereas the phone Support is the official way to go for help.
How close to your thermostats was the base? Does your normal router or wireless point effect your thermostats? The base station is just a little wifi router for WCOs only.
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All good questions 1) I have an apple airport wireless network . 2) i have had the wyze thermostats for 3 years . The introduction of the outdoor base station crashed it except for a thermostat 110 ft away . The interference could not reach it.
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Emerson? Did you check the link that @cf7 posted? Looks like lots of good troubleshooting info. Do you have any other wireless things go out that this time? Checking to see if it’s wireless interference or network traffic issues. What did Support tell you?
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I have done this experiment 4 times now. same outcome each time . No wyze support has not reached out. Thank you for caring
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I am confused by this statement…
Did you talk to Support? Or what occured during your phone call? Did they provide you with a ticket number?
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No the support staff said she put it up to higher up support . Did she bury it?
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When did you talk to them and what was your ticket number?
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I did not get a ticket # maybe the the woman in north carolina that i spoke did give it to me BUT i do not have it. Check your call logs last friday. THE BASE STATION jams the emerson wireless thermostats.Your are welcome to come here and visit me and see it in it’s action and outcome .
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Forum Mavens (and Mods) are not Wyze employees, just users such as yourself that enjoy helping other users. Since you talked to Support via phone, I’d follow their direction. If you had a support ticket number, maybe it came or is coming via email if you provided that to them on the phone, I’d be able to send that up and get it’s status checked on for you. Since it’s only been a few business days since Friday, I’d expect your issue is still being addressed via Wyze Engineers as I don’t think it’s be something that could be addressed quickly.
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No they did not give me a ticket # . Will call today again.
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Typically Wyze will eMail you with the ticket number in subject. e.g.
Subject: [Wyze Ticket 123456] Re:Problem with Base Desense
Check your spam folder, make sure it wasn’t held.
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Here is the ticket # 808269 Wyze support told me to roll back the firmware and then sent me windows specific instructions !!! I’m on a iOS and mac . They are issuing a return authorization RMA Very dissapointing WYZE !!!
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Here it is 808269
Oleh Sharanevych
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Alerting @Omgitstony who asked for your Wyze ticket number.
Here is the ticket # 808269 Wyze support told me to roll back the firmware and then sent me windows specific instructions !!! I’m on a iOS and mac . They are issuing a return authorization RMA Very dissapointing WYZE !!!
Suggestion: Try disconnecting the WOC Base from router, power it up in different locations to see if it still kills the Emerson Thermostats. Maybe it has gone rouge and sending out a continuous broadcast, jamming the other equipment. Maybe that is why they want to send a replacement.
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Thanks for the tag!. I did send this info up the chain yesterday, and updated it recently with the new info from today. Sounds like they want the base returned?
Are they sending out a new base @Oleh11? Sounds like it’s actively being worked on, but funky hat they have you the wrong platform instructions. Did you get them figured out?
The home is a 110 feet long. All the emerson wireless thermostats were affected until the one furthest away form the wyze base station I am a retired it person this discussion is becoming tiresome. YOU HAVE A base station INTERFERENCE PROBLEM ____DUH
no i just called today .i like the outdoor camera but the time i have spent setting it up and the trouble shooting has been unwarranted and now it is going back to you WHERE is the RMA?? your back office is lacking WHAT A MESS