Outdoor Outlets Dropped WiFi

[deholz]

Hoping for some help. My Outdoor Outlets have been working perfectly for years. In the past week both have dropped WiFi. One is at my primary home in VA the other at vacation home in WV (so different WiFi networks). All my other Wyze devices (bulbs, plugs, cameras - 20+ devices) are connected and no issues.

If I unplug/replug, it will reconnect, but then drops WiFi by next day. I don’t recall pushing a firmware update lately.

When I check the outlet, the solid blue light is ON - indicating it’s connected to WiFi, but the app shows it offline. See photos.

I can’t imagine two separate devices would go stupid at exactly the same time.

Ideas?

[Crease]

The only thing that immediately comes to mind is a possible server change like what happened with other Plugs last month:

Plugs stop working

We are looking into it, as far as we can tell it is only affecting the v1 plugs. We have made a change in the cloud and they will hopefully start coming back on their own but I am still watching to see if reports increase.

In that case, Wyze had to make a back-end change and then the Plugs had to be power-cycled for the issue to resolve:

Plugs stop working

I am unsure of what the cause was. We have applied a fix and tested it to verify it works. The plugs will not come back online on their own though. The offline Wyze Plugs will need to be unplugged and plugged back in for them to recover. I apologize for this inconvenience.

I’m just speculating, but I don’t have a better explanation at this point. If the Plug Outdoors aren’t coming back online at all, then I’d consider submitting a log for your locally-available Plug Outdoor the next time it goes offline and then following that up with a Support ticket so that Wyze Support knows to direct that log with relevant information to the appropriate engineers.

I think you’ve done good troubleshooting so far, and I appreciate your mention of no recent firmware updates (the last I see available are from March). The only other thing I might consider at this point is deleting the app, rebooting your phone, doing a fresh install of the app, and rebooting your phone again. I wouldn’t expect that to resolve anything, and I think it’s kind of a last-resort step on the user side. My bet on this one would be a server issue.

[deholz]

Thanks, all. Issue seems to have resolved - though I can’t pinpoint why.

Dawne

[Crease]

I still don’t have an answer for you, but I appreciate the follow-up and am glad to know that it’s working again.

[p2788deal]

@Crease

server change

I still have what I believe is a V1 plug. I have been planning to replace it because it’s always offline. Then suddenly it’s working again. That server update might have revived it.

[Crease]

@p2788deal

I still have what I believe is a V1 plug.

I still have five of those, and one of ‘em recently went offline after I added a new wireless access point to my home network. I think the status LED might have quit around the same time, which made dealing with that even more of a challenge. I had a of a time trying to get that thing reconfigured and working again, but it’s still tickin’!