Hoping for some help. My Outdoor Outlets have been working perfectly for years. In the past week both have dropped WiFi. One is at my primary home in VA the other at vacation home in WV (so different WiFi networks). All my other Wyze devices (bulbs, plugs, cameras - 20+ devices) are connected and no issues.
If I unplug/replug, it will reconnect, but then drops WiFi by next day. I don’t recall pushing a firmware update lately.
When I check the outlet, the solid blue light is ON - indicating it’s connected to WiFi, but the app shows it offline. See photos.
The only thing that immediately comes to mind is a possible server change like what happened with other Plugs last month:
In that case, Wyze had to make a back-end change and then the Plugs had to be power-cycled for the issue to resolve:
I’m just speculating, but I don’t have a better explanation at this point. If the Plug Outdoors aren’t coming back online at all, then I’d consider submitting a log for your locally-available Plug Outdoor the next time it goes offline and then following that up with a Support ticket so that Wyze Support knows to direct that log with relevant information to the appropriate engineers.
I think you’ve done good troubleshooting so far, and I appreciate your mention of no recent firmware updates (the last I see available are from March). The only other thing I might consider at this point is deleting the app, rebooting your phone, doing a fresh install of the app, and rebooting your phone again. I wouldn’t expect that to resolve anything, and I think it’s kind of a last-resort step on the user side. My bet on this one would be a server issue.
