My motion sensors are back down again. Plug and bulb status (on/off switches) via Wyze app behaving oddly. I assume Wyze is still working this issue.
Just checked here at 11:30 est, everything is offline still @UserCustomerGwen is this more than maintenance? This is a long outage.
so this begs the question, what exactly does “offline” mean for the outdoor cam? was it really designed to require AWS to be functional? what is and isn’t working for the outdoor camera while it’s “offline”? I know I can view live video but what about detection and recording, it’s sd card, the SD card in the base?
how crippling to the base and outdoor camera is a loss of AWS? this seems so far the biggest con I’ve found with it.
Also, if restarting the base is required to recover from this scenario please add the ability to remote restart it.
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Took awhile but as of 4pm est all my devices are back online and rules are working. It’s worth noting I had to physically power off and back on the outdoor base station to recover the camera from being “offline”. Really would be nice to have a remote restart function for the base.
The first and obvious thing most people do (I would think) when these go down is check the app, reboot the device, etc. Especially when it first happens before there are others posting on the forum. This is really annoying and a waste of time when it turns out it’s something outside on the server side. There really should be some sort of notice on the app for anything done on purpose like maintenance so we don’t run around trying to fix stuff that isn’t broken on our end.
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Wyze has been very disappointing. I’ve given up. They just don’t seem to care
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I learned my lesson very early, if things all of a sudden start going wacko do not start troubleshooting right off the bat , because there is a good chance that all your going to do is make things worse
the problem that happened on the fifth, I did absolutely nothing , on the sixth everything worked perfectly.
A pop up notification in the app , warning of a problem should absolutely be implemented
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I set mine up yesterday, setup went fine and firmware was upgraded. Later in the day camera says offline and power cycling everything didn’t help. Deleted the camera and added it again then it worked. Got up this morning and camera is offline again. Sigh…thanks for the paperweight with a cowboy hat.
I set mine up yesterday and it hasn’t been offline even once, even when I had it out 70 feet from the base
@UserCustomerGwen New used for the outdoor camera. Its been a week and camera shows online livestream works but no the notifications for movement since the thing shows off. I have updated firmware, turned off and on the camera. Power off and on the base and unfortunately nothing is working.
What’s your advise??
Thank you!!
Did you get a response ? My outdoor cam has been acting up for a few days now. It shows as being off line. The app is frozen. I cannot even turn on and off. it just shows the broken cloud. I never had trouble with it until this past week.
No, mine is totally broken. I have restarted, uninstall installed again. And changed networks but nothing.
My outdoor wyze cams are all showing offline, but I am able to get livestream. I tried force stopping the app. Any ideas what’s going on @UserCustomerGwen ?
Thanks.
Same here been happening on and off the last 3 days, rebooting the wyze bridge fixes it for a few hours but then it always goes back to offline
Yes agreed on that, but I don’t want to reboot the bridge if it is going to recur. I am actually very new to Wyze–just two weeks. Liked it a lot so bought the bridge and four cams. However, I am not too happy about some items. The motion sense appears to be a hit or miss. There is extreme lag from when the camera starts capturing. Then this happens, so I’m a bit disappointed.
My arlo outdoor has been rock solid since I set it up over 3 years ago. Hopefully a firmware update will fix these issues.
I had this issue yesterday and rebooted the bridge, its exactly 24 hours later and they show offline again, they do connect if you click them. Wyze you need to fix this
My contacts and sensors have been off line for the last couple of weeks and now Mysteriously this morning they are back online and working and sending notifications.
I’ve learned over the years to just let them do whatever they do and they eventually come back on without having to reset everything and jump through a bunch of hoops.
They used to be flawless and now it’s touch and go.
Starting to feel like you get what you pay for now. I use a more expensive model that works with my Apple HomeKit on my garage door and it is absolutely flawless a lot more expensive but works without issue
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Same thing happening here.
Just bought these Wyze Outdoor Cameras.
They work for a day, then show offline in the app. I’ve tried everything from climbing up the ladder, then them off and power cycle (work for a day then offline). I’ve reset the whole thing (work for a day then offline).
Nothing seems to work.
To add insult to injury, I’ve bought the Cam+ for each of them (seems like a waste of money now).
Even worse, the batteries drain by about 10-12% per day with less then 1 notification each day, sensitivity set to the lowest, cool down the longest, recording the shortest.
Not even customer service is replying after several days of submitting a ticket.
I’m ready to just return these and get a refund for everything.
I can’t even access them on the app. They show the broken cloud. Nothing is working.
I have to take them down. Power cycle them. Only to have them go offline several hours or a day later.
It’s gross.