Outdoor cam: water proof plug to short?

Just got my outdoor cam up that I bought a few months back. It charges just fine with the standard cord but when I try to use the outdoor cord that seals the hole better it seems like it’s to short. I have to hold my thumb on it to get a good seal or it will not keep the connect. What gives?

Can I request another plug somehow or are they all a bit “to short” to properly fit

EDIT: FYI it’s on a solar panel thus why it’s plugged in all the time in a permanent location.

Did you remove the silicone port cover from the cam? You need to pull it out or it will interfere with the solar panel plug:

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