Outdoor cam updated firmware, now can't connect (expired key)

I was sent a replacement base station and I did get it to connect. I then connected my (pre-existing) outdoor cam to it and it also connected fine,

However, I updated the firmware and now it won’t connect. It was giving me an “expired key” error where it would cycle through 1 of 3, 2 of 3 attempts to connect, and then it would just fail. Now I can’t even get it to pair through the normal process anymore.

Wyze support didn’t provide any information around this expired key and just sent boilerplate “make sure the blue light is on” comments to me and closed the ticket.

Does anyone have any insight into this?

Id push harder on their support folks. It sounds like the cam is bad too. I suspect the “key” is a pairing code (for lack of knowing the proper term) and the camera wants the old basestation now that its upgraded. One thing you might want to try is using the cam without the basestation like you are traveling. See if you can get it to talk to the phone that way. Then it might want a firmware upgrade itself and then work again.
If not, push on support for a replacement cam too.

Unfortunately after more back and forth and their support sending me the same canned responses, they came back after I sent them a log and said that this isn’t fixable at the moment with no timetable for a solution. So, I’m left with a bricked outdoor cam and base station.

I canceled my Plus subscription and I’m going back to the drawing board on home cameras. Wyze support is a bummer but I suppose that’s the case with most companies.

You are better off using the phone to deal with support, open today until 4 PM. 206-339-9646 or 844-999-3226.