I had two cameras connected to a base station and decided to just bring the cameras in for the winter this year. Yesterday I attempted to reconnect the cameras to the basestation but the app couldn’t find the basestation.
After attempting a couple power cycles and soft resets I still could not connect. What could have happened? All I did was literally turn the cameras off and then back on again 3 months later.
So I tried a factory reset thinking that I’d just start fresh. That helped the app find the basestation but now, despite being directly connected to the router, the app was saying that the basestation was not online. I tried the QR code route, but the basestation was not emitting any Wyze wifi signal that I could find. The light turns solid blue for 30 seconds, then flashes for 30 seconds, back to solid, rinse and repeat but never does the app connect to the station.
After some digging around on these forums I saw a suggestion to manually update the firmware. So I download the latest version, extract it, and place the sd_update folder on a card and stick it in. The boot appears to work and the device resets itself but now the light is permanently yellow. Run a quick power cycle, permanently yellow.
I called customer support today and was told that there was nothing that I can do and that I am basically out of luck, the money I spent and the time I spent troubleshooting. I’ve had this device for less than 20 months - how on earth is the thing entirely bricked after updating the firmware that I got directly from Wyze?
CS also said there was nothing they could do to replace the device, wouldn’t send me a new one and refused to even help me investigate options beyond what I already tried.
I feel like a sucker spending the money on these devices only for them to be entirely trash after less than 2 years of intended use. Ugh.