Ok, I'm ignorant. Cloud? What's that?

[Customer]

No it’s worse than that. Reportedly for Wyze you have to switch it to developer mode and wipe your Chromebook, or something like that.

Android Wyze app working on Chromebooks

Chromebooks now have the ability to install Android Apps from the Play Store. The feature is out of beta. The Wyze App says device not compatible. It is because the developer needs to authorize their app to work with Chromebooks. Please do like every other Android App developer whose apps I had to use and make time for the few minutes this authorization takes to do.