My OG cam & OG Telephotostops during playback.
This has been ongoing issue for at least a month.
The playback just stops whether I am recording or not. At most the playback plays for a minute before it stops.
I will call & submit a new service request on this during the week.
I tried
power cycle, restart & reset
reformat my full SD card.
turned off Beta firmware.
Factory reset of my OG cam which did not help.
Problem continues.
I called Wyze Support in Canada. Good conversation. We reviewed troubleshooting. They had me generate logs for both OG & OG telephoto which I submitted. They discussed internally and have escalated within Wyze to engineering team.
I believe this is an OG camera only issue. My V3 cameras don’t exhibit this issue and I am using Android app.
It is unconfirmed, but it looks like this impacts iOS users mostly and started when Wyze introduced v2.50 app (or earlier?). I believe @sodcam and @emailsubs did a few test back in April 2024 trying to verify this.
You’re correct grapefruityoda, this issue is only w the OG Cams & after I updated the software. The 1 ipad I’ve not updated the software on will play back the playback on SD card correctly.
I’ve written several tickets to Wye support on this & they always say the same thang, they’re aware of ithe issue & working on it. btw, I do have cam+
This was the last response from support last month:
“I do apologize for the inconvenience you’ve encountered with your Wyze Cam OG. We’ve reached out to the team and thanks to reports from users like you, our developers are aware of and actively investigating this issue. In order to assist them as they work toward a resolution, please continue submitting app logs.”
If you are feeling lucky, you can trying flashing to the latest beta firmware of the OG here. It didn’t specifically address this problem so I doubt it will solve it as this seems to be more of a software issue.
But, I must warn you OG doesn’t have the ability to manually flash firmware like the other cameras so you can’t go back to the stable firmware.
Hi @tc10@emailsubs Thanks for reporting this issue. We are working on it. Could you please pass me the logs that you already submitted through wyze app? Or you could reproduce this issue again and submit a new log for this OG. It will be super helpful.
And the issue if I understand correctly, Is when you try to playback sd card for more than a certain time, it will stop automatically. And even you reselect the timeline, it will stop again after a certain amount of time?
