I agree. I really don’t like sending useful things to landfills and try to avoid that as much as I can.
I agree with the suggestions @dave27 has given, and I think doing the testing indoors is a good idea. Whenever you can replicate your problem, I’d probably also submit a log through the app and then follow up by opening a Support ticket that includes the Log ID. Wyze Support will tell you that they can’t view the logs, but this will do at least two things for you:
- You’re documenting a product failure with information that Support can pass along to the engineers for possible future remediation via firmware update.
- You’re letting Wyze know that there’s a problem prior to the warranty expiration.
In my experience, Wyze has been pretty fair with warranty replacements. Just this week I got a notice that they’re replacing a Video Doorbell v2 that I bought last October, and they told me to keep the one I already have instead of sending it back, so now I’ll have another camera I can potentially place somewhere and continue to use instead of sending it to e-waste. I do have a couple of concerns about what you’ve posted, though:
That makes me wonder if you’ve already voided the warranty by opening the device.
That makes me wonder if you purchased through Amazon and, if so, if it was via Wyze Labs (which is covered by the warranty) or another third-party seller (which is not).
Stranger things have happened, I s’pose. Maybe you should form a club with @Wahbash:
