HI TO EVERYONE,
I have in one property, 8 cams, v3 cams,
i am having problems, because some of this cameras are going offline, to make them work again i have to disconnect and connect them again, to restart them,
but i am not in this property as main home, so this is a big problem, because they dont work till i make the restart process,
does somebody have the same problem? how do you resolve this?
is happening all the time, when i restart the cam, it works for 7-10 days, and again the same problem, the camera goes offline, and does not reestablish till the restart,
this is very frustrating, and support is not helping with this, i hope somebody can help me to know what to do,
thanks to all of you
It could be a wifi issue, if you have a mesh setup (or even some single router setups) they can kick a client off when it has weak signal and not let them back on.
Another user reported a similar issue with OG cams, turned out to be their ISP router locking up. This won’t be seen on every cam at the same time, as often it is something like the DHCP server that freezes and that can take a day or even weeks before the camera will have a problem with that.
Other thought is power, if the power supply or the AC power feeding it is having periodic fluctuations, could lock up the camera.
Next time it happens, try rebooting your router, if they come back online, then can focus on wifi or router, if not, then maybe power or the cams themselves starting to go bad.
Yes, always the same cams,
I installed a TP-link Mesh system all over the house, it sounds like this could be.
Do you know more about how to resolve this issue?
Thanks again,
As @dave27 said, it could be WiFi or could be power. Also could be ISP related. speaking from experience. How are your upload speeds at this property? Upload speeds are more important than download when it comes to these cameras as they constantly stream video to the cloud. My previous speeds were 10Mbps/1Mbps. I switched ISPs, now I have fluctuating speeds but my average is 20Mbps/2Mbps. Before I could not view more than two cameras simultaneously in group without them disconnecting. Since the switch to the new ISP i haven’t had single camera disconnect in almost a month.
As for remote reboot, put all you cameras on smart plugs, preferably non Wyze for redundancy. That way you can reboot them remotely. That is what most of us with remote or hard to access cameras do.
Thanks for your answer,
the smart plugs is a great recommendation, thanks.
about the upoloading speed, i think theres no problem with that, i have Starlink internet and always works good, so the provider i think is good, how can i be sure of this?? do the mesh system from TP Link would be the problem as Dave comments?? thanks again for your help
Satellite internet can have latency especially in a bad weather. I’m not saying that your does but could be a possibility. I’ve heard that Starling and Wyze cameras sometimes don’t get along very well. Not sure how true it is though. The only way to find out is to be at the property and use the internet and see if you get any dropped packets and such. Perform speed tests at various times of the day. Keep an eye for anything strange.
Not familiar with that router. Some users were having issues with a typical TP-Link router model, not sure which one though. Something to do with security settings in the router, but don’t quote me on that.
Hopefully someone else will chime in and help you out.
Mesh and starlink are definitely two things I’d be focusing on.
High latency and packet loss is inherent to satellite internet (and upload speed with 8 cams could certainly be an issue too, what is your tested upload speed?).
Mesh systems by default try to “force” clients to do things and often that can result in problems as well.
Unfortunately this is the sort of thing it would be difficult to pinpoint back and forth in a forum, but I’d start with testing your upload speed. Are you viewing all cams at once via web view or several at once in a cam group etc? Each cam needs between 1 and 2 megabits when being viewed, so when you view several at once and aren’t on the same LAN (which webview counts as not the same LAN) it adds up quick.
I just Googled Starlink upload speeds. Most users get on average about 5Mbs even though advertised speeds are much higher. I’m guessing @cwise 's cameras loose connection when upload speeds reach the threshold, just like mine did before changing ISP.