Official word from Wyze on v1 not working any more?

I feel very calm and loving this morning. Anyone need a hug? :hugs:

Have you tried downgrading your Firmware version? This seems to have worked for most people in getting their V1s back online. Personally, I struggled with it for a while until I found the right SD card where it worked. I tried several cards and finally found one where it finally worked, but my V1 is now back up and running. No idea what I lost with the older firmware … does not seem to have a negative impact.

The instructions are further up in this thread.


Well, I opened a ticket for three (3) failed V1 cameras a few days ago. Wyze offered one (1) $10 gift card for the batch of three failed cameras. I was hoping for a gift card for EACH camera. And, yes, I am extremely disappointed.

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beemgee I’m a rookie, can you please let me know how to do the procedure to enable me to get my V1 cameras back on line?
Do I need to insert an SD card into my computer in order to download the older firmware onto my camera.
If you could please explain the process step by step that would be very much appreciated.

V1 is the last paragraph. You’ll need to know which “Old Firmware” will work.

Maybe this info:


Try to follow the wyze instructions (Antonius links) and ask if you have specific questions but remember using the old firmware does not return full functionality (no motion detection) but live stream works well.


I did download the version you mentioned and got one of my V1 cameras working again.
Can you please email me if you ever come across a firmware that supports motion detection and notifications.
Thanks so much for posting that info, I have one more V1 cam to update.

Have a great weekend.


I reported three broken V1 cameras (i.e., will not connect following a power cycling) last week. Wyze offered one gift card of $10 total for all three. It seems to me they should have provided a $10 gift card for each of the cameras.

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I hope them handing out these gift cards does NOT mean they’re going to fail to fix the bug. (Because it’s starting to sound like it.)

Not my problem but I feel bad for V1 owners getting whiplash. If it won’t work because it’s discontinued just say so. All of Wyze’s original customers, by definition, are subject to this breakage at their next power cycle. It’s not a good look, going on months now.


70 days since this thread started
3 months since the problem started
10 days since we’ve heard from WyzeJasonJ
Official announcement from wyze: Never

And the current status is… wyze doesn’t give a damn about their original customers


A bit off-topic but let’s speculate. The answer is, of course: As long as they promise. If some company only intends to support a device for 1 year, say so! If they plan on supporting it for 5 years, say so! If they plan on supporting it for 32 full moons, say so! I don’t think it’s difficult to exercise foresight and consider how long they want to support a product.

Otherwise, I’d expect it to last about 7-10 years*. I don’t want the hassle of constantly updating equipment unless it is a major upgrade for about the same price. But again, they can avoid disappointing anyone by just being honest about their own expectations.

I worked for a small manufacturer that supported their equipment for decades. They had a reputation to maintain and while they didn’t provide free repairs, it was still possible to get repairs.

** If a company chooses to open-source the software so it can be maintained by the community, then they are absolved of their commitment, in my view.

Let us know when you implement the new policies peepeep.


I do not have a huge update but I can say that we think we’ve found the issue and are currently doing internal testing to verify.


I think you inadvertently avoided an important distinction. The “support” in this context involves a huge chunk of dynamic vendor run “cloud” services and that, obviously, is what has failed for these V1s. The cameras themselves are just fine, but so called “cloud services” blur the lines for the expectation of what a piece of hardware does. The V1s are mostly useless the minute anything goes wrong at the Wyze end. So are the other models.

Anyway, glad to hear from @WyzeJasonJ that the end is in sight. Thanks for keeping this issue above water, Jason. Again, surprised that this is being handled so offhandedly when it affects ALL of Wyze’s first customers.


Thank you Jason

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Hey @RoboNaught

I acknowledge the points you’ve made and respect your opinion.

But let’s be reasonable.

What if they’re just moving fast and breaking things. Peddling disposables like the rest of the free world?

Scrambling to gain ‘share’ and keep it by forging a ‘personal’ relationship with their customers. Where they encourage criticism and respond to it on the fly the best they can?

Because the world is unstable and the ‘new guy’ must be dynamic.

To survive.

And prosper.

What if that? :slight_smile:

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Do you trust Wyze? Are they operating in good faith?

  • Where would Wyze fall on your 0-10 scale?
  • What would the scale extremes 0 & 10 mean?
  • What would be the minimum score required for you to continue patronizing the company?



What if - really? I think their silence about this and the v1 security problem show their true colors. 3 months to (maybe) fix a problem from a company that manufactures no hardware just writes different software for it is not just “moving fast and breaking things”.

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Support @beemgee. His claims are not unreasonable. :slight_smile:

It simply boils down to money and profits.
They really don’t care about us, the early adapters who bought V1’s and helped them become the success they are today, which shows no morals, values, ethics or integrity on their part.
Very few people in business today practice those admirable traits I mentioned above.
We have become a disposable society when it comes to electronics, when they still have plenty of life still in them, just for the sake of money, profits and GREED…!!!


I certainly didn’t highlight it and it probably deserves to be – my indirect way of addressing it was by suggesting open sourcing but, in reality, that probably isn’t enough. We are, AFAIK, highly dependent on the Wyze app and that ability to interface and sign software updates would be critical.

If manufacturers make their product dependent on the cloud, whether it’s Wyze, Tesla or Microsoft they should be obligated to be in for the long haul or provide explicit, obvious transparency.

Welcome to Windows XP, guaranteed we won’t nuke it for at least 5 years, then all the serial keys melt into a bit-puddle and you have a fancy holographic coaster.

And this isn’t just a moral obligation. The first time a major company that off-loads computing to the cloud implodes and breaks a wide swath of products (My microwave won’t warm up my frozen mac and cheese! Excuse me while I riot in the street!) or Telsas get bricked because Elon has finally escaped to Mars or water pumps fail in some city because the cloud services shutdown there will be hell to pay.

That one big event will bring down the gov’t hammer so manufacturers who don’t want the hammer better be bending over backwards to make sure they aren’t the straw to the move-fast-and-break-things camel’s back.

We all love having multiple charging cables and ports but eventually someone is going to get fed up & a rule will get made.

Back to the here-and-now, I think Wyze has planted a seed of doubt about their commitment to their products. This risks creating a negative feedback loop and downward spiral.

I don’t have V1’s but I raise my eyebrow – if this is how they treat the early adopters (e.g. no customer service agent script updates, no twitter announcements, no mea culpa from a lead software engineer; nothing to show that this was a priority rather than an afterthought) then what should I expect for the rest of their product line?

Did Jason nail it? Yeah, he was forthcoming with updates, sought to assure, responded directly, continued to work the issue, and so forth. Can’t find fault there but he’s not setting the priorities at Wyze HQ or fixing the QA issues.

Was my post too dang long? Yup, but I really want to believe the more we highlight the issues the more chance Wyze executives will go “hmmmm… what is our long-term product vision? How can we better set and meet those expectations?” :crossed_fingers:

Still remember being blown away after I put up our first V3. We bought 5 more but now am all too familiar with showstopper issues that hold them back from being something I can unabashedly recommend. But gosh I want that future.