I already created accounts here and can log into the web account. I just received the odd email from Wyze support about a new account created asking me to click to set a password.
The URL is legit, but I don’t need another account nor did I set this one up. I did order my first camera today, that’s it. Is this normal procedures for Wyze?
Absolutely not. Are you REALLY sure the link is valid? That strongly smells of a phishing attempt.
If this is unsolicited, then I would contact security@wyze.com and let them know so they can investigate.
Looks legit.
I’m not setting up another regardless and am always on the lookout for stuff like it.
Ok, I’ll forward it to them. I did not ask for it even thought email seems legit.
Being a holiday period, I don’t know their work hours or when they would be able to get back to you, but I do know they are pretty snappy with their responses. When you hear back if you feel comfortable, we’d like to hear back on the resolution to help the thread here go full circle for folks that find it in the future. Thanks in advance!
Will do for sure.
I’ve had a reply already and did respond with questions. Here is securities reply down below. I told them I just setup an account two days or so ago and why would I have to do it again just because I ordered a camera under a different email address which I use for Amazon than here in my current account? I’ll follow-up with the response.
Thanks for contacting Wyze Security. This is a legitimate email. The order number US-###### has caused the set password for your Wyze account email. You can use the link to set the password for the Wyze account. Please let me know if you have any questions.
Best regards,
Wyze Security
Thanks for the update, glad they got back to you so fast! The fact about the order from the different email address wasn’t stated above. Glad it got figured out!
I almost did, but thought it was silly. My Amazon account is a different email than here. I just asked if that’s gonna happen everytime. I thought the camera would be registered to my account and the Wyze cam app when I set it up.
Here’s their last followup.
You should be able to delete the account by following the steps.
You can log into your Wyze app with your Amazon email.
Tap the Account tab at the bottom of the screen.
Select Account > Delete account.
If you have a question about your Wyze product or need to contact Wyze Support, please visit our Help Center at https://support.wyze.com and use the self-help tool to get in touch with our support team.
Best regards,
Wyze Security
The camera gets set up to your wyze account when you get the camera, power it up and run through the “Add a device” setup procedure.
Since your using two separate emails for Wyze things, if you go down the path and gets subscriptions, make sure you purchase through the website with your WYZE account email. Say if you purchase a CAM PLUS license with your amazon email, then it wont work with your wyze account email… youd have to cancel the sub and repurchase with the wyze email, fyi.
I’m gonna ignore the email then unless they reply again and ask me to delete it.
The failure was when I purchased at wyze.com, I hadn’t logged in, It never occurred to me that it would create this issue, since I was hyperlinking out with the prime link. I’ll log in next time.
