Noise Cancellation mode turning off randomly while using

Lifestyle
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21

I’m having the same issue, primarily when connected to my computer. First thought is that it may have something to do with the driver. Lots of trouble with drivers in windows 11.

Trouble is that if I am listening to music and the device randomly switches out of noise cancellation, the music stops and I have to press play again. With a new desktop I just purchased (modern Bluetooth antenna and hardware) Wyze Cups hiccup about twice a second making it impossible to hear the music.

Need to diagnose and fix this issue.

22

It’s 2024. Almost 3 YEARS since issue was first reported. Same issue still happening to me and probably many others. I lose noise cancellation approximately every 60 seconds.

What good is noise cancellation if it will stop randomly by itself?

23

I too have this same issue, typing this reply while on a flight using the noise canceling, and it has stopped twice as I read this thread.

24

Three years and this issue still exists. Is this product even supported still?

25

Still experiencing this without any help from Wyze. Not impressed with their customer service.

26

Always thought there should be a firmware update or something, but there never has been.

27

So it is now 7/3/25 and I just got a pair of these headphones a few weeks ago. Apparently it is still happening because mine just did it to me as I typed the first sentence of this paragraph, and it is the 7th time in the last half hour. Still no fix I take it? Really like the headphones so far, but I bought them to cancel the noise of this air conditioner next to my head so I can hear my podcasts and stuff, and these things randomly shut off the noise cancelling and amplify this air conditioner in my ears. Really annoying. Come on wyze.