Noise Cancellation mode turning off randomly while using

I’m having the same issue, primarily when connected to my computer. First thought is that it may have something to do with the driver. Lots of trouble with drivers in windows 11.

Trouble is that if I am listening to music and the device randomly switches out of noise cancellation, the music stops and I have to press play again. With a new desktop I just purchased (modern Bluetooth antenna and hardware) Wyze Cups hiccup about twice a second making it impossible to hear the music.

Need to diagnose and fix this issue.