Looks like it might be a server side or cloud fix where no action is needed by the user based on the explanation, but let’s tag @WyzeChuanzhu back to see for sure. Thanks!
yes, this cloud side issue. But if you still have issue please upgrade the firmware to latest one and double check VOIP setting in Account → Notification → Push Notification → Voice Over IP.
Thanks
1 Like
I did try again with this but sadly its not working out and I have spent way too much time on it. I have to move on and say that Wyze is not ready to be a vaible solution
I am sorry to hear that, if you still like to investigate this issue, please submit a log.
We would like to take a look.
1 Like
Hello,
I too am having the same issue. I submitted a log sometime ago on this issue. I understood there was an update, but wasn’t sure if it was a server or local update. I couldn’t find an update in the software. I did re check my settings as I know it’s the silly things that cause the most problems. I still am not getting the VOIP call to answer the doorbell. I DO receive a warning of a detection at the door. I do not get the call when the doorbell is activated. Please advise
Do you have the log number from that that you can post here for @WyzeChuanzhu ?
Do you get the app push notification for “someone is calling you at the door?” (Or whatever the wording is).
Hello,
For a while I wasn’t getting any notification at all. Then after going thru all of the settings at least twice I started getting the “Alexa” verbal notices and text notices, but not the phone call to actually talk to the person at the door. Log 1309572 just now.