No-Go Zones won't save or delete

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1

I started having issues with my robot vacuum on Saturday. See below:

Saturday

  • Vacuum starts scheduled run. Stops after a few minutes saying cleaning completed.
  • Go into Wyze app vacuum and see a random no-go zone is there that blocks the vacuum from going anywhere really.
  • Delete zone and save.
  • Exit vacuum to main wyze app.
  • Go back into Wyze app and zone is back?
  • Repeat process and zones I create or delete revert back when I go back into vacuum.
  • Verify firmware and app are fully updated

Monday

  • Call support. They don’t have any recommendations beyond factory reset.
  • Perform factory reset and remap floor
  • Set No-Go Zones and same behavior exists. I can create a zone and save, but when I leave vacuum screen and come back it’s gone.

Right now I basically have a dumb vacuum as I can’t tell it where not to go. I replaced my iRobot for this reason.

Everything was working great for a few weeks until this Saturday. App version and vacuum firmware are the same they have been.

The app is a new version as of 11/14. Could this be a bug?

App version 2.37.0.117
Firmware 1.6.202
Android 13 TP1A.221105.002

2

Try clearing your app cache in account > app settings, then log out and back in to the app

3

Cache was also cleared during troubleshooting process.

4

Submitted log and screen capture of issue 824035.

5

Please contact support and pass the log number to them. Thanks!

1 Like
6

Did you get it fixed? I’m having the same problem, just started today? Everything worked fine for a week?

7

Mine is still doing it. I just work around it by making a change and waiting for next run to happen.

They keep asking for logs and I send them in. No feedback, so are they working on it or just asking for logs?

8

I know Walmart sold a bunch of these Christmas 2022 so I’m thinking their server is overloaded? Or it’s a software fix, If it is software I’m sure in time it will be corrected…?..?

9

Does anyone know where the maps and changes are stored? Phone? cloud? server?

10

I was having this issue as well. I think i may have figured it out though. I had the vac on the charging station, then went into the app (ios) and deleted those pesky zones that wouldn’t go away. THEN before exiting the map, i started a new clean cycle right after deleting the no-go zones, then canceled the clean right away. The robot didn’t even leave the charger. This seemed to permanently do the trick for me. I was able to close the app, wait a few hours, and reopen it and the zones are officially gone. Hopefully they stay away. I’ve learned my lesson with the zone issue tho, lol

2 Likes
11

Thanks, I’ll try it.

12

That’s it. This works. Pretty dump but seems it has to start cleaning cycle to save area changes