No audio from live feed

Sound option is on, Cell phone volume settings are all max. Can’t hear any voices or sounds. But if I tap on the camera case, I can hear the faint tapping come through the app. I’m thinking I have a bad mic on the cam. Any inputs?

Do you only have one camera? If you have more, do you have the same issue on those? If not, and it is only one camera, it might be a replacement issue.

This forum is primarily a user to user community. If you don’t get a helpful reply here, I suggest you file a support request including the log files for more help. You might want to go ahead and submit your ticket now as there is somewhat of a backlog. If you end up getting the issue resolved before support contacts you, then you can always let them know that it’s already resolved.

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