Night vision is not existent in a lightless room. What is the point if the device needs a light on to work? I use mine indoors. When a light is on in the general area, night vision can see things in the light and night vision will toggle on and off when it looks closer to the light. When I turn the lights off and leave the room completely black the camera never sees anything. No matter how close I get to it, it can’t see me. If there are truly IR lights in this, the area in the first 10-20 feett should be completely visible.
My cloud cam can see over 40 feet in a completely dark room. This cannot be the way they intended for the wyzecam to work.
There seems to be an ongoing issue with the night vision that several users have reported. The latest firmware release as of a couple of days ago was supposed to address this.
My Cam Pan still has the issue after the latest firmware update. In a completely dark living area of about 20’ x 20’ the camera shows a black image even having verified that the IR LEDs are lit. Hopefully they will get it fixed soon.
I would go ahead and open a support ticket about this with all relevant info to assist Wyze in achieving a favorable outcome to this issue,
Unfortunately I am not willing to wait a week for a response from them. I submitted a support request on Friday. If there is no response by Wednesday I’m sending this back. It’s useless to me without night vision and I am not willing to eat the $40 if it’s going to take me outside of my return period with the store.
I’m not quite sure what your expectations are, but I have several of mine that are in otherwise un-lit rooms. I have two in my garage and have no trouble seeing stuff in the garage. Same thing with the other inside cameras.
I thought i had the same issue but set mine to Auto then waited. It took about a minute but the image slowly went from black to clearly visible. It was as if the illuminator was very slowly ramping up its output. Still an issue but it did work.
Thanks for the information. I noticed in another thread you have submitted a support ticket. If you were on the beta, I was going to recommend trying to toggle the IR emitters off, and then back on. Since you aren’t on beta, that isn’t possible.
I totally understand if you aren’t willing to try beta features. It’s intended for people who are don’t mind trying new stuff, but at the same time possibly experiencing issues that affect their use of the cameras.
Please let us know how the support ticket submission goes.