New Wyze Cam Pan firmware doesn't work with Alexa

oemie3 · July 11, 2019, 2:30pm

WYZE Cam Pan Firmware update doesn’t work with amazon Alexa . Always get the message " Sorry Cameras don’t work on this device.

khobbs519 · July 11, 2019, 7:02pm

What device are you trying to use for viewing? I have pan cam and tested on iPad, I get that response, but was successful when using fire stick.

oemie3 · July 11, 2019, 7:33pm

I am using an amazon Fire TV Cube and that doesn’t work.It gives me the message cameras don’t work on this device.And also on my iphone 6 and also get the same message.

khobbs519 · July 11, 2019, 8:22pm

Not sure then, should work on cube. Maybe check for firmware and app updates on both cube and cam.

oemie3 · July 12, 2019, 2:30pm

I updated the firmware on both my cam and cube and now it works. It does however work on my iphone 6 and huawei p9 lite which i installed the alexa application.It still gives me the message Cams don’t work on this device.

khobbs519 · July 12, 2019, 2:58pm

Cams won’t display with Alexa and unsupported devices. The Alexa supported devices with cams are listed on Amazon details pages for cams.