I bought two new V3 cams. One over my driveway is working perfectly, and takes amazing videos. The one over my yard takes amazing videos, but hangs every day. It’s not a timeout or a wireless connection, because it starts working again as soon as I restart it. This weekend, I’m going to let it die, …

Thanks for the info @rick_kay ! I just joined the Beta program and upgraded my entire platform (app, all cameras) to the latest Beta. Things do appear to be more stable. My new replacement V3 should be here next Monday. I’ll get it installed and report back on final status of this issue.

I did when first one quit on 12/09/20. They gave me a ticket number.

Sending my 4 V3 cameras back. Too many issues. I need reliable cameras. These should not have been sent out with these bugs.

I agree @parkerpress :slightly_smiling_face: Open a ticket with Wyze is the 1st step. Create and send in a log file: Please recreate the issue and then go to Device Settings > Wyze Support > Submit a Log. When you’ve sent it in, please post the log file number to your open Support Ticket. Wyze …

Thanks for the info on how to submit a log and attach it to a support ticket. Wyze does not make it clear how to do this. I really appreciate the guidance. I’ll get my logs in next time the camera “hangs” (and add a new log each time the camera hangs) Steve

Hi @parkerpress Good job! They probably only need one good Log unless the problem is different or new. If you don’t hear back in 3~5 days post your ticket & log numbers here. We’ll see if one of the Mavens can help get it noticed. :slightly_smiling_face:

Not the solution, but certainly a work around. If your cam is going offline every 5 hours, setup a schedule to reboot it every 4 hours. I’ve noticed that if I power off my cable modem my v3 flakes out and won’t properly populate events. The playback is there, but no events show up in the app. I …

[image] Known1: my v3 flakes out and won’t properly populate events You must be new to Wyze “jargon”. “Events” are camera recordings saved on online servers. “Playback” are camera recordings saved on the local SD storage. If power down your cable modem, your camera can’t upload to the serve…

No, I’m not new to WYZE at all. Please allow me to clarify. If I bounce my cable modem or my WiFi access point, my v3 will no longer display events until I restart the camera (even though both the cable modem and AP are back online). Fortunately the playback functions continue to record to the mi…

Some new notes/observations: When the recording-to-cloud stops, so does all local recording. No new .jpg files in “alarms”. No new .mp4 files in the “record” directory. Turning off the camera and turning it back on does not “reactivate” any recordings Restarting the camera re-enables recording and…

New V3 hangs after about 5 hours

Cameras

dr.know December 11, 2020, 10:05pm 12

You might try using the V3 w/o the uSD card installed. If there is a bad cell on the uSD card, the camera can hang while it is trying to write.

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New V3 hangs after about 5 hours

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