I had a new router installed and told installer you use same network name I had, he had a typo in the name and all the floodlight pros and doorbell v2 are now associated with the typo network which has been changed back to correct spelling. I never changed anything for the cams to connect to a new network but they did. How can I get them to revert back to my correctly named network and why would they change to start with. Thanks for all help.
Are you sure your installer didn’t try to do this? I’m confused on how they could connect to a new wifi network if you didn’t give the cameras the wifi info…
There is no way he had access to the Wyze app as it’s only on my phone. I discovered the typo tonight and my tv was on the typo network also. I don’t understand how this could happen and the big question is how do I change them back as they are offline now.
What kind of typo? It is possible that some of your devices might not consider a dot or something as different enough, and maybe if the password matches they were able to connect. Some brands of IOT devices will automatically connect to a network that matches your main network and has an _EXT at the end, so maybe something similar is going on here.
If that were the case, I’d think rebooting the cams after fixing the typo would fix it.
Are you sure the typo didn’t exist before on your 2.4ghz network and maybe you just now noticed it because it was also put on your 5ghz or something? The cams only use the 2.4 so maybe it was actually wrong on that band all along?
No, definitely not there before as since I posted I have discovered my Nest thermostats were wrong also. normally its “Apple Network…” typo was “Apple Nerwork…” the T swapped with an R in network and yes same password. I fixed name and rebooted cams, no joy. Cams show under device info as the bad network name.
Odd, maybe Wyze and Nest are using the same wifi chipset (not unlikely, there aren’t very many) and it has a bug where a slight difference in the network name works as long as the password is right.
But in that case it should also switch back ok. Can you power off the cams (or one as a test), reboot your router, then power the cam(s) back on and see if they connect?
@Dave27 I just did the power down reboot in every combination, still offline. Is there no way to just change the network they connect to without deleting them and setting them up again? I have one mounted 30 feet up and my back won’t let me climb a ladder right now. I can’t believe we don’t have such a basic control as changing networks.
There is no way to change the network remotely since once you remove the old network, you can’t communicate with the cam anymore, so no way to tell it the new network info, it uses either bluetooth or a QR code to do that.
Some of the cams when you delete them from the app they go into “ready to connect” mode so as long as you’re within bluetooth range you can set them back up. I know the OGs do this but I’m not sure which others. And of course you’d temporarily have to change your network back to the typo one to get them online long enough to do that.
Another option you have, if your router has a “guest network” feature, you could just name that the incorrect one and let them use that. Very odd that they somehow transferred over to the wrong one but won’t transfer back, but I guess the definition of glitch is something that doesn’t make sense.
Do you still have the old router? I wonder if you turned that on if they would connect to that one for whatever reason, then transfer over if you turn that one off and the new one back on…
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Dave, thanks for the input. I might create the guest network with the typo for the time being sounds like a good workaround. I do not have the old router, I couldn’t wait to sever that last tie with my cable company.
one other question? If I reestablish a connection can I then change networks without delete/reinstall?
Unfortunately not (unless you can somehow make the same glitch happen in reverse).
It is a 2 step process, the cam has to “forget” the old network, then connect to the new one. It is the second half that is the problem since it won’t have a wifi connection at that point, hence needing bluetooth or QR code depending on the cam model.
@Dave27 I set up the guest network as the typo network name with the same password as you suggested and the cams and doorbell are back in action. Thank you for the workaround as much as I don’t like what happened I can live with this until I can get back on a ladder. I am still finding devices on the typo network, such as my upstairs TV, refrigerator, I had to redo 3 fingerprint locks that reverted to code only. I’m just glad they adopt the bogus network. Again THANK YOU.
Glad it worked. Still a bit baffled as to how it happened but like I said, a lot of these smart/IOT devices use the same wifi chipset, must be some sort of bug or glitch. What’s even weirder is that it seems to be somehow permanent.
Honestly, when you do get around to permanently fixing it, having devices like that on a separate guest/iot network is not a bad idea anyway. You can leave LAN access enabled if you want to stream video direct, but mine is totally isolated (LAN/intranet access disabled) and streams via the wyze servers (as if you’re away from home) and I haven’t had any issues with it that way. Might not be the right setup for some heavy users (those who stream all their cams 24x7 to a LAN server or something like Tiny Cam) though.