New Phone lost all camera's

Lost old phone got new one installed wyze app but says NO camera’s when I sign in

Welcome to the community!

I’m sorry to hear about the issue. Did you sign in with the same Wyze account as your old phone? I know it’s been a few days since you posted, let us know if it resolved itself or if you had to set up your cameras again.

I used the same user login but no cameras my wife can still see the cameras on her phone

Welcome to the community, @fast69. Can you please provide more information? I noticed you have tagged this as “not-phone-specific”, but I think that is important information needed for anyone to be able to help you here. It’s always better to provide more information, than not enough. :slight_smile:

  • OS the device is using where the app is installed
  • App version you installed

Have you submitted a support request?
Keep in mind that this forum is primarily a user to user community. If you don’t get a helpful reply here, please file a Support Request. Depending on the nature of the problem, rather than use the website link, it is helpful to submit an App Log and/or a Firmware Log.