I received one Cam Plus license when I signed up for the home monitoring system. My app now shows I have a new license to assign out. I click the down arrow and it brings up a panel that says Available Devices. It has one listing which shows a picture of a camera and is labeled Unassigned. It has a green arrow. This panel seems to be grayed out and is not responsive to taps anywhere inside it. My four devices - (3) V3 cams and a doorbell are listed at the top of this screen showing the days left for each device’s free trial period.
Do I have to wait until the free trial ends to assign a device?
Firstly a correction. I realized later I had put green arrow, and of course I meant green check mark.
Secondly, yes I tried tapping the green arrow, but nothing happens. As I said, the whole panel is grayed out. I’m assuming once you have devices available to assign the license to that they will all be listed in that panel. Currently mine just has “Available device” along with a generic picture of a camera with nothing selectable.
I had to do a factory reset on my camera last month and this happened to me as well. I could not remove the free trial for the entire 14 day trial. Once it ended I was able to readd my Cam Plus subscription.
If you do this (remove a free trial from a device) on the free trial page, then I can’t. Nothing happens when I tap anywhere on that screen. I can only bring up the add device panel (which also does nothing) or back out of it altogether.
Yes, it’s a yearly Cam Plus license, which came with my home security package.