Network not stable. Please switch to 360p mode

[micalene_f]

Same here but does not resolve itself

[micalene_f]

Same issue, does not resolve itself

[clc]

I have had a similar problem, I first had 6 Wyze Cam v2s and now have 4 Wyze Cam v3s that worked fine for a while until it seemed that a firmware upgrade causes them to start losing connection from my phone / the app. Can’t turn off or on, can’t change settings, etc., but still get alerts. In the latest episode with the v3s, not only did i lose connection but the 4 cameras started using over 4 GBs of high speed data a day, even though no one is home. I don’t believe it is hackers since the house is very remote with no neighbors using satellite internet. Possibly the worst part is the lack of customer service - If you able to send them logs and you ask for status you get this amazingly helpful message, “The app logs are sent directly to our engineering team to use towards improving future app and firmware releases. Unfortunately, we don’t have access to follow-up or check the status of the logs submitted.” Unbelievable.

[peepeep]

Hey @clc , welcome to the Forum! Here’s a little intake poll I’m experimenting with. Give it a try if so inclined. (It’s for one user only - clc ! )

• 1 Mood: Problem solve
• 1 Mood: Vent
• 2 Expertise: Beginner
• 2 Expertise: Intermediate
• 2 Expertise: Advanced
• 3 Platform: Android
• 3 Platform: Apple

Note: I am just a fellow customer with no special status on the forum. Sometimes I pretend I’m a Maven.

[peepeep]

clc

Believe me, the frustration I get. Most of us have been there to one degree or another.

What form of customer support did you use? Chat/Email/Phone? Did they reach any tentative conclusions? Do you have any record of the interaction you can post here?

I doubt this will be comforting, but here is some solid info about logs and using the forum for support:

Why write a detailed forum post and provide submitted log numbers to the forum?

Wyze Car app iOS version 1.1.71.4 - 6/1/2023

Because the forum moderators (and maybe the mavens) can forward forum posts along with the log submittal number to the developers so that the developers can get a better idea of what the history is to go along with the log. So if for example someone writes a detailed forum post about some problem and includes the log submission number, it allows the moderator to forward that additional information to the developers. As I understand it, ONLY the developers can see the logs themselves - even the…

Wyze Car app iOS version 1.1.71.4 - 6/1/2023

You are correct. and if logs are not given to support with a support ticket number, or passed on through an employee in some way, then they are not reviewed by anyone and sit in a backlog blackhole per the previous AMA: We receive tens of thousands of logs a month. I believe the backend interface shows something in the order of millions of logs uploaded since Wyze shipped its first device. Due to this… Logs that are uploaded and not attached to a specific ticket, support request, or Community…

[dw45661]

I just started having this problem, my cam 3 Pro work just fine for quite a few months, then all of a sudden I am getting no Internet connection to the camera, I have pods in the house that should supply plenty of Wi-Fi, I show three bars on the camera filled in, but still, I cannot get Internet to it and I am also getting the 360 P deal, I even hooked up another camera of the same thing and it did that also

[p2788deal]

What’s the firmware version? If the camera updated automatically, it might have updated to the latest version, which has issues.