Need to RETURN Wyze Lock - support does not help me

I have high end Baldwin Locks which have solid brass internal parts. Wyze Lock does not fit this application. I tried to contact Support and was on-line for literally 4-hours with no help. I need a RMA number to return the Wyze Lock and Wyze Keypad. Have submitted multiple emails to support. No help.

I would not recommend Wyze support for their return policy. No good for loyal customers.

[Mod Note]: Your post was merged to this category since it is not a request for a Product or Service enhancement by Wyze.

Welcome to the community, @seajayn ! Sorry to hear about your poor experience with support. Do you have a support ticket number that you can post?

I have emailed and submitted a return request multiple times.

Only reply is “Your ticket (1159013) has been updated.”

No email help to get RMA number. I know the return policy. Cannot get help.


I will see if I can get a Wyze employee to take a look at this for you.

Thank you for the ticket number. I will escalate this for you now and we apologize for the difficulty you’ve had with our support.

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