Old iphone destroyed and information for acct in icloud which I no longer have access to. how do you get wyze cameras release from that old acct when you have no information about it other than email address name and not the password you can access it with?
If I understand your dilemma and what you are trying to do, your simplest way is ignore the old account, and start using a different one, new one. Being simplest doesn’t mean taking a short time, - I am sorry.
You should setup again, the cameras on your existing why, but under the newer account. I think that will work on all your cameras. You do not need to try to remove/delete them from the old account, simply go through the same Setup process but on the new account.
You didn’t say in your post. Were using using 2FA for logging in to the old account? You said, old phone is destroyed. But does new phone have same cell phone number? The key to getting into that old account that has 2FA enabled would be the original cell phone number, not the phone itself. You should be able to try “Forget Password”, then when it ask you to verify, if same cell phone number verification should work, and you can access old account. Worth a try.
Anyone, please jump in to assist, if I explained wrong.
I am sorry this happened. Please contact security@wyze.com and they may be able to help you.
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