Need Some Troubleshooting Help?

Tips & Tricks
22

Thank you @StopICU33. This will be a good number to keep.

1 Like
23

You’re welcome!

24

Quick question @StopICU33 is putting your Wyze band on the charger is that the only way to turn the band back on? If I manually turned my band off the only way to get it to power on was to hook it up to charger for a half second.

25

is putting your Wyze band on the charger is that the only way to turn the band back on?

@CDballs

A dead battery will shut the band off.

That said, there is no way to manually turn off your Wyze Band. You can let the battery drain until it shuts off, or reset the band. After the band is recharged it should turn on, if not try a reboot.

Try a reboot from the app if it isn’t waking up.

  1. Open the Wyze app and tap Wyze Band .
  2. Scroll down to the Settings screen. Tap Reboot Device.
1 Like
26

Hello there I’m having trouble getting my outdoor cam to update at all thank you for your help

27

Hi @sandrafolch,

Welcome to the community! Did you get your outdoor cam to update yet?

If not, will you post your current firmware version on the base station and the outdoor cam please?

Have you tried to update the base station first then the outdoor cam?

28

Is there a way to reset the steps on the Wyze Watch 47? I tried the “Press the button and hold” tip - but no change.
My Watch arrived today and already had steps! LOL - must have walked to my house.

Also, does it automatically reset at midnight or sometime?

Thanks!

29

Yes thank you I finally got it

30

@StopICU33 Can you help connect a Cam OG to wifi with no password or open? It wont connect.
I won’t add a password to the network

31

Check this post:

1 Like
32

I have issue with cellular connection
can’t connect to my cameras if I’m using cellular data. only by by wifi connection.

I’d talked with support about this issue many times but they was not helpful.

yes my app up to date
yes my cameras up to date
yes I give the permission for the app to use cellular data

they always asked my this questions but never get the solution.

I’m wyze fan since the beginning but honestly i’m thinking to switch to another company if they can’t solve my issue.