Yeah, I dig. Kinda like how in previous app versions (I still run v2.5x on a couple of devices) you have to tap the in the upper-right corner and then select Edit Devices in order to even begin the process of changing the order. A lock isn’t a bad idea, and I’d also like to see other automatic order options for both Devices and Automations (alphabetical, reverse alphabetical, group by device type, etc.).
I’m still curious, though: When your device order gets scrambled on your Android device, is the change—the device order chaos—also reflected on the Apple device if it’s logged into the same Wyze account? If you don’t have the ability to easily test, that’s cool. I’m asking mostly out of curiosity, but I wonder if that would also help to narrow the scope of the problem to a particular platform.
In any case, if you haven’t already done so, I’d be inclined to log it the next time it happens and then follow that up with a Support ticket.
This is how I prefer to submit tickets (you can click/tap to expand this):
- Visit the Help Center: https://go.wyze.com/help[1]
- Click into the “AI-powered search” box in the middle of the page and enter
create ticket. - Click Yes, that is correct.
Repeat Step #3. (
UGH! 
)- Click No, I do not like chatbots.
- Click This is about a product.*
- Click Other.*
- Click Create Ticket
- Enter your contact details and a brief issue description (include a Log ID if you have one) and click Submit.
* Make your own appropriate/relevant choices here.[2]
It doesn’t really matter how brief the description is. Wyze’s system will generate an e-mail message to you automatically with a Wyze Ticket number, and you can just reply to that message from your e-mail client and add as much detail as you want.