On April 30th I ordered 1 pack of regular mask and 2 packs of N95 masks. Today I got received my package but inside is ONLY 1 pack and regular mask and 2 packs of N95 is missing. In order tracking showing both delivered. Could you please check on this? Why I didn’t get N95 masks which I paid more than $60 for it???
The masks are usually sent separately from different warehouses. In this case, I’d recommend opening up a customer support ticket so we can check on that. My bet is that your other order will show up in the next day but opening a ticket now will save time if that isn’t the case.
I have the exact same issue. I show 1 tracking number for both the disposable and the kn-95 mask and the order shows shipped complete but I did not receive the kn-95 masks. I contacted support nearly a week ago with no reply. I need these masks urgently. My order was placed May 1st.
I finally got a hold customer service. The kn-95 are and have been on back order since the first of the month. Wyze did not notify any customers of the back order and they don’t know when the kn-95 masks will be available. I don’t understand why I have to call the company to find out where my order is and then to be told there is no inventory. I ordered the masks the same day I got the email that said they were available. The noticed said: *KN95 masks and thermometers available to ship now. Disposable masks have limited inventory, but more are on the way. Please note shipping times at checkout. I received the disposible masks but not the kn-95 masks. They took my money and didn’t really have the inventory to ship to me. Very poor customer experience.
Omgitstony - thanks for the link. The fact that this was posted May 12 and my order was processed on May 1st is a bit late. The live customer service person just told me they ran out of inventory due to high demand and he couldn’t tell me when they would have inventory so I wouldn’t count on this message stating after May 17th (today). If they didn’t have inventory on May 4th, they should have notified all consumers so we could find other options. My wife works retail and has to go back to work this Thursday. I counted on those masks being here for her. I now have to scramble to find an alternative but there is nothing else available until late May or June. I shouldn’t have to check a forum to find out my order can’t be filled and I’ve wasted 18 days. Now wife will be at risk in her job. Wyze needs to improve their customer service response or just stick to cameras .