I ordered 4x Lock V2 for my new home. I only received 3/4 of the locks I paid for. It doesn’t appear that it is a split shipment. The locks I did received were shipped in a bag. There is a few tiny holes in the bag but they are definitely not large enough that a lock was taken out by the shipping company. It’s clear they just didn’t include the 4th lock at the wearhouse. I assume they can see this easily by the weight of the shipped package (the locks are heavy. The missing one should be noticeable). Who do I contact for this issue? The phone line says live agents are unavailable and hands me off to an AI bot.
This forum is a user to user community, so no one here can resolve your issue. You’ll need to contact the retailer from which you made your purchase. If you ordered directly from the Wyze storefront or any Wyze authorized retailer, please contact Wyze Support directly. Contact methods and information are located at: https://support.wyze.com/hc/en-us/articles/21740817776923-How-do-I-contact-Wyze-Support. If calling via phone, please note the Live Support hours, which are Pacific Time.
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