Today I updated my cameras to the latest firmware, and update to the latest app on my Android devices.
Now none of my Wyze Pan Cams will pan when I swipe within the image. Everything was working prior to the updates. Same behavior on all my cameras. Same behavior from using the app on different Android devices.
I can’t pan. I’ve restarted all my cameras. I’ve uninstalled / reinstalled the app on all my Android devices. This is clearly not my issue, but rather a Wyze issue, as the problem is happening on all my cameras, using the latest app on multiple Android devices.
First or all, please don’t refer to it as “the latest firmware”. For all you know a new firmware version will be released 5 minutes after you post your message. Instead refer to the actual firmware and app version numbers.
With that said, I just tried it with both my Pan cameras that are running firmware 126.96.36.199. I am using app version 2.15.16 on an Android and 2.15.13 on a @#$%& iPhone. Panning worked correctly on both phones by swiping across the screen while viewing in either landscape or portrait mode and also with the up / down / left / right controls when in portrait.
You may need to install the Firmware update manually +/or delete and re-install the devices.
Believe the latest release Cam Pan Firmware is: 188.8.131.52 (October 21, 2020)
K6CCC is refer to Beta Firmware and App.
Well, despite screwing with this for several hours all day and giving up, maybe I should have just waited to see if it would magically fix itself.
In case it was an internet connection issue, I also tried from a friends house and a public WiFi hot spot. I forgot to mention that I also tried using the direction buttons in portrait mode. So, not my problem, must be a bug. So I went through the maze of opening a support ticket. Got back a bot response about manually reloading the firmware via an SD card. Nope, not gonna mess with that. This stuff should just work.
Well, lo and behold, I just opened the app and now it’s working again. On all my Android devices. And I didn’t do anything else since it last didn’t work. I don’t mind going through steps to resolve something, but it is frustrating when things stop/start working without any apparent explanation. SMH.
I love it when a plan comes together! Thanks for getting back with the solution.