Loud Machine Like Noise Coming from Speaker

I just wanted to confirm it is something that triggers as soon as you have certain Echo Show models “show me the camera”. Disconnecting the viewing stream on the Echo was enough for mine to stop the LOUD buzz/alarm/static that repeats. As people have mentioned, cycling power on the V4 also stops the noise, but mainly because that disconnects the Skill. I have some V3 cameras that do this too, so it isn’t exclusive to V4. Sometimes the V3 will only buzz when Alexa initially connects, but then calms down.

I have multiple V3 cameras and only 1 of them did it. It runs the same firmware as all of the other V3s here.

Viewing from any of my Echo Show 5s and Echo Show 8s will trigger the phenomenon.
My 2nd Gen (pretty old) Echo Show 10" DOES NOT trigger the problem.

There seems to be a hardware aspect to it, but this all started with an update to something. I have used my 5s and 8s to view all of my V3 and V4 cameras for many many months, so I know this all used to be compatible.

Logically this all started after an update to one of these:

  • Wyze Alexa Skill update
  • Wyze V3/V4 firmware
  • Amazon Echo Show firmware

Wyze maybe needs to update their Alexa Skill code to be more compatible with their latest Camera Firmwares? Or the latest Echo firmwares?

It very well could be the Amazon Echo firmware. I believe my 5s and 8s are essentially the same, but with different screens. They run the same code…

The Wyze V4 and V3 cameras are a different firmware, but they might have had the same bug applied to them?

Basically I have lost the ability to use my Echos like a video monitoring system. So much harder to make sure kids are safe when I can’t be there. This is a big setback to my way of life.

I hope someone in Wyze Support can help save the day!

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With everyone’s help here, especially the thought process of a couple of you, (you know who you are and I am lazy) I am satisfied that the trigger for this buzzing sound is when the Wyze V3 or V4 image is sent/shown on an Echo 5/8. We don’t know the cause or why some and not all (probably some setting change). And the reason it has surfaced IMO, is due to the recent V4 firmware update. I say that because I remember when I stood up the two newest, they immediately took an update. And since mine are set on Auto update, the older two like got the same. But again, triggered by some setting change. (Factory reset doesn’t help).

I likely will not post more complaints about this now that we know the situation. I will answer questions if someone asks me. But I will tolerate it, as I must because I am using the Wyze cameras.

I said earlier, I won’t open a ticket to Wyze support about this. Any of your mavens are welcome to use my case and submit one though. I notice, they respond to you. I am not going to play game where I have to convince them and establish my credentials and prove my IT skill set each time a different Wyze support person, picks over the ticket. (They are no diferent than thousands of other support teams.)

Thanks for everyone’s help. Great job, folks.

Same problem here, started yesterday.

This started happening to me yesterday and still does

I had same problem yesterday for the first time on a V3. It’s the only one connected to my Echo show.

Joining the club.

My v2 doorbell started exhibiting this symptom about 9:30am today, 6-20. It comes across as a hissing sound for a few seconds, then quiet for a few seconds, then repeats a couple more times.

Yes, the camera triggers a simple Alexa routine that display the camera live feed on an Echo Show 8. The routine does show the camera feed as expected. The person triggering the doorbell hears the hissing noise.

Disabling the routine does cure the problem, just makes the routine worthless.

Of interest this did not happen to me yesterday. Others have noted that it did. This makes me think there may be a rolling (staggered) release. I did not see any Wyze updates this AM and I can’t tell if Alexa did. Of course both Amazon and Wyze can make server side changes without us knowing.

Going to put this on the back burners for awhile.

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Thank you for your post. This tells more of us, its not a coincidence. More likely associated with most recent firmware update. My two new camera (Last Monday). wanted firmware as soon as joined to the network. And why not?

Thank you for your post. This tells more of us, its not a coincidence. More likely associated with most recent firmware update. My two new camera (Last Monday). wanted firmware as soon as joined to the network. And why not?

Do you know what version (generation) your Show 8 is? I have sold my 2nd Gens on ebay to replace them with 1st Gen. 1st gen are hard to find and most people selling don’t know what version they are selling. I didn’t try 3rd gen.

Best I can tell:

Model number bottom of unit C7h6n3.

Poster on Reddit asked and the response (not verified from any other source) was if the camera slider was round it was gen1.

My memory says we have had it 4-6 years. Just looked at my Amazon purchase history (love it) and we bought 2 of them in 2020, both Gen 1.

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Wife came running in the house because my Wyze flood light with 2 cammeras attached started this exact buzzing just yesterday. Ony way for me to stop it was to turn off the device.

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Buzzing on my V4 started last night when I turned on my bedside Echo show to watch the camera on my deck (have lots of animals coming and going). I noticed the buzzing from the show speaker shortly after turning it on–went to the outside camera and it was buzzing off and on. Unplugged it, reset and turned it back on–working normally while using Wyze online or phone app. Definitely seems to be the Echo Show that is causing the problem.

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I use an Echo Show v5 and I had a Wyze Pan v3. It started a rhythmic buzzing sound through the speaker loud enough that a neighbor complained. I normally keep the Alexa show monitoring the camera. I thought my year and a half old Pan v3 was maybe going bad, so I ordered a wyze v4 to replace it. I installed it today and after using Alexa show to monitor it, guess what? Same issue, but maybe a bit louder. I really hate to have to open it up and disconnect the speaker as that will void my warranty. This makes the combination I’ve used for several years pretty much worthless.

Me too. But generally, we are talking about a $30 camera, not a $300 camera. I have had a few HW issues over the past 6-7 years with Wyze, but never returned one on warranty. So, losing a warranty is not a big deal, to permanently stop this noise.

I think I mentioned in one of my first post, this is not just a V4 with the problem. I had this problem about 2 years ago. I lost track what I did with it, - could still be using it. Don’t know. So, my point is, its not just a V4. Which tells us, its not only just AT LEAST the recent V4 firmware update. It could be/must be code either also in the V3. But I have nothing to point to that.

After hearing a couple of people here, and now, saying their floor cam and V3 are also doing it, I would tell Wyze to look at a recent Wyze skill update for Alexa. Three different versions of hardware don’t use exactly the same firmware.

Years ago, we had an issue, and we almost had @wyzeGwen convinced to get the engineers here to post some place on their site each time or a running list of dates that they updated the Wyze skill so we could make some type of detective process to rule out when an issue started skill related. Almost had them on board. But no cigar.

It’s more like skill related with reports from unrelated people in different parts of country with different Wyze products and occurring on Echo shows. The buzzing cycle is like a feedback or volume routine.

Anyone willing to whine to Wyze in behalf of this thread?

I also started having this issue earlier this week. It is happening on my three v3 pans, my older v2 pan, my Battery Cam Pro. It started happening on all of them within days of each other and I believe all were updated at some point in the past week and a half. Its super loud and anyone that is around can hear it plain as day. I see the mailman looking for the sound and same with my neighbors that can hear it from the backyard camera. Wyze keeps saying its the cameras cycling the night vision mechanism inside but it is not as I turned this off on each and checked them all and it still continues when viewing any of them on my echo show 8. I have tested this many times and for now have disabled those routines in Alexa and stopped viewing any of them on my echo show, which is a bummer. I use Wyze cams because they integrated so well with Alexa to do what I needed them to do but I may start rethinking that now that they are not doing what is needed.

UPDATE: This is also happening on the V4 I bought to replace the V2 pan before I knew this was a widespread issue with all of my cams.

I reached out to Wyze support a second time and included this thread. Khelvin from Wyze let me know the following:

"I’ve made sure to document your report thoroughly and escalate it to the appropriate team for further investigation.

While we don’t have an immediate fix just yet, please know that we are actively looking into this behavior. Your feedback is incredibly helpful as we work to identify the root cause and develop a solution.

In the meantime, if you notice any specific patterns—like if it happens only with certain cameras, times of day, or Echo Show interactions—please feel free to share that as well, as it could help with the investigation."

However they should have already had all of the very specific details related to all of my cameras and exactly what was happening with them from days before during the hour I spent in chat with an amazing Wyze customer service rep named John who had to keep going back to the “specialist” for assistance. John worked real hard to try to help me but as all of those having this happen to them know that has not happened just yet! I have hope they will see this and try to get something done! :crossed_fingers:

To all experiencing the noise and possible Skill issue between Amazon and Wyze.

One of the earliest troubleshooting suggestions when a Skill is suspected is to unlink the Skill in Alexa, wait a minute or two, then relink the Skill.

I just did this procedure at 3:30pm, on 6/21.

It successfully relinked but sorry to say it made no difference. The speaker noise is still there.

Those thinking of disconnecting the speaker and potentially voiding a warranty I would suggest waiting a few days. If you can live with it disable the Alexa routine.

Reason I’m suggesting this is about a month ago I had an experience with Yolink. All of a sudden the skill no longer worked. Within a few hours a spokesperson from Yolink stated on reddit that they were in conversations with Amazon to sort out the issue (good idea Wyze). It took 4 days (and I’m sure a bit of finger pointing) to solve it (never did find out who did what). Keep in mind this type of issue involves company to company discussions and can be complicated.

To mavens and those with access to Wyze. Based on the number of users and different cameras involved is it safe to believe Wyze is aware of this, or should we all open tickets and send logs?

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That is the best course of action for a few reasons…it will officially get tracked in their system, the system will alert them that there is a pattern and it’s not an isolated incident, and the logs will help them see what is similar between all those reporting the issue.

Then post your support ticket number and logs and then the volunteers can also pass those on to someone higher up as well so they can collect them all and have demonstrable evidence that the issue is widespread.

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In case anyone is interested. Its about a 6 minute operation to open a V3 or V4 to disconnect the speaker. And its reversible if desired.

On both, check the front of the camera. The front is a bezel. Its held in place with some thin double sided tape. Careful so you can reuse the tape. But if you mess up the tape, some black electrician’s tape will hold that side/corner in place too, and doesn’t drastically hurt the cosmetics of the cameras.

IMPORTANT: REMOVE the SD CARD. IMPORTANT.

Using a blade, pry up and get a toe-hold on a corner or side of the bezel. There’s no snap, just tape, so, slip it under the edge and pry up a little, sliding along to work your way around. Don’t lift too high, you don’t want to warp the bezel, 'cause that will make it less likely to lay flat when you put it back on.

The outside case of the V3/V4 is simply a cube with one side open. And includes a small hole in back for the pigtail.*

Bezel removed. There are three round screw holes and a small square hole - (ignore it). On the V3, you can put use a small Phillips and remove the screws. On the V4, there’s white soft 2mm pads, (I guess), to protect the holes? Use tweezers and put them out. (Not necessary to put them back in.) Or a thin awl and pry them out. Remove the three screws.

SAY AGAIN: IMPORTANT: REMOVE the SD CARD. IMPORTANT. Else, you will regret. Top of the SD Card will prevent the cartridge/frame inside from moving forward.

There’s a red square o-ring surrounding a grove surrounding the lens face plate of the inside cartridge/frame. While not critical to performance, its going to keep water and dust out. Don’t mess up the o-ring.

Using a thin screwdriver for example, rotate around the three screw holes wedging the screwdriver against the inside of the holes to work the cartridge/frame forward and out. It likely will take 6+ cycles around the three holes to get it moving and out. Don’t need to put it all of the way out.

Once you have the cartridge loose, you can see its a frame with PCB, lens** and small connectors, From the top of the camera, its easy to see past the frame/cartridge that the speaker mounted in a white plastic cover. Note the wires and trace them backwards to the front so you can see where it connects. Just grasp the connector and wiggle it out. You are done.

Best to try and put the bottom of the frame/cartridge back in the front opening first, over the lip of the case bottom. The SD Card drive sticks up almost enough to make it obstruct the return of the frame to the inside of the case. Once you get the bottom over the lip, likely the frame will pop in.

Put the screws back in. And replace the bezel. It it doesn’t fit tight, a little tape will help.

*If you choose to go deeper into the removal. You can remove the pigtail. Disconnect it from its connector. Grasp it by the rubber at the outside hole and give it a soft half turn. Its a slotted hold and the half turn allows you to ease it out.

**If you decide to break the cartridge/frame down further, the front and back PCB’s are held together by a couple of screws. Don’t take all out without studying where the go first. Leave the two in that hold the base of the lens housing against the back board. You can remove it later if you must. And notice, there’s some clear silicone glue on the lens threads. Using a small blade or awl, scratch the glue off the treads, then you can unscrew the lens without damaging anything.

No pictures, 'cause I didn’t take any as I was doing the only two. Too lazy to take one apart just to take pictures. Sorry, Charlie.

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This exact buzzing just started for me last week. I replaced my grey V4 with a new one out of the box (white), set it up and immediately get the same exact same thing. The first one has been working for over a year. I have an Alexa routine to automatically display on my Echo Show when a person was detected.

Now the interesting timing factor…my Alexa account was just updated to Alexa+, which is Amazon’s new AI for Alexa.

I’ve had to turn off the Alexa Routine and be careful asking Alexa to show a camera or be prepared for the obnoxious buzzer on the camera.

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[quote=“Sam_Bam, post:1, topic:332316”]

My camera started making a crazy noise here recently (what you describe), and I actually thought the camera was bad. I unplugged it and ordered a replacement. For me the replacement did the same thing. Turned out I had a bad power adapter. Replaced the power adapter, and both cameras worked fine.

Perhaps my issue was different though?

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