There is discussion about this in the Wishlist area but but I think it’s more of a manufacturing issue rather than an enhancement.
The base which allows you to turn the camera (swivel) is very loose and the camera position can easily be moved just by bumping the power cord.
The suggested ‘fixes’ are either to put a small shim in the slot on the base or apply some silicone. If this problem was resolved it would not require customers to ‘fix’ the cameras right out of the box.
Chime in if you have seen this problem too as customer support told me they haven’t seen a large volume of tickets.
I currently have 6 of the V2’s and I have not seen this particular issue with any of them. I have bumped into a few now and again on here so I know it does affect some number. I would imagine that would be true of any number of products.
I don’t have any issues with the stand. The camera itself is very light in weight. A bump of the cord easily misdirects the camera.
I would like to see a 90-degree USB on the rear of the camera. With the cord stuck straight out, the cam needs more space behind the curtain. Often times, the cable pushes through the blinds.
I have to V2’s of which one has a loose base swivel as you described. It seems to have been a limited manufacturing issue since my newer V2 has a much more solid swivel. A simple solution is to stick a bit of white tape over a section of the swivel an camera to anchor to hold it. It’s less than ideal but works. Still, it would be great if @UserCustomerGwen can communicate this issue to the team.
Sorry to hear this! This was likely a manufacturing problem and not a very widespread issue. However, if you are running into this, please take a video demonstrating this problem and send it to the support team through this link. This is a replacement case and we would love to take care of it for you.
5 out of 6 cameras in my recent order had the issue and yes I would say it’s a manufacturing problem due to the way the plastic pieces were molded.
With a some reverse engineering and a little silicone I was able to ‘fix’ the issue so I don’t need replacements at this time but thanks for the offer.
I have a ticket open and can send a video if the support team needs it for reference.
Thanks for the info Bo3b. Sorry to hear it’s still an issue. Maybe someone at WYZE could pull some new production cameras and see if the issue still exists. ?? Or send me a sample of 20 new cameras and I’ll test.
So, what I’m reading is folks are accepting sub-standard fitment. So if you buy a car and the door rattles cause it’s loose, that’s fine? I already know the response, “well, it’s only a $25 camera, not a $12500 car” : )
And when you want to mount the camera in a particular position, but it won’t stay in position, because of a loose base (6 months later) …
EDIT: I guess there’s some consolation, since the “Wyze cam” is NOT a Wyze invention, but a licensed hardware product.
Actually viable solutions are also discussed on the forum as well. But to your point, I got the great pleasure to ride in a high end Rolls Royce for a week in England. The fit on that vehicle makes a high end American or Japanese car look like a toy. Rolls Royce cars of that era were entirely hand assembled. The glove box closure was better than a Fords car door. Fit and Finish vary greatly in ANY product line. It’s one of the things we as a society have decided has value.
So yes, most thinking folks would expect the fit and finish on a $25 dollar device to not be the same as a $250 dollar device. It’s not a matter of acceptance it’s a matter of the reality of “you get what you pay for”. With Wyze we, I believe, get an acceptable product with considerable value (bang for the buck) behind it.
Yea, I can see removing the base and using a piece of cut plastic from a milk jug to fix the issue.
However, I purchased the cams from Home Depot, so if there’s an issue, I’d simply drive back and exchange. And they’ll let me open the box to check the new cam before purchase/exchange : )
