Since updating 5 Wyze cams to the latest firmware last weekend, I can no longer see Livestream when attempting to do so remotely. On site no problem, just when off-site. The app will connect and will show a current freeze frame, and that’s it. Click is frozen, no motion displayed. Events are…

Ok just submitted a new ticket with logs after a 5-try connection attempt. All version details are in the ticket, but will repeat here. Camera firmware: 4.9.5.111 Wyze App: 2.11.41 iOS: 13.5.1 (Also happened with previous version) Ticket Number: 20837 @UserCustomerGwen

I have the same issue. Live stream stopped working about the same time as the last iOS app update. In my case The max upload rate of this ISP is 0.8 MB. A bit too slow. But at 360P it worked quite well. Now live stream is bricked. Turned on motion sensing events and I get tons of event videos. Submi…

After posting yesterday, I downloaded an android emulator (blue stack) to my PC. Loaded the WYZE app from the google store, and live stream works normally on android. Live stream doesn’t work on my iPhone. I use an iPhone 8 with same SW versions as grantlynn. I sent a log.

Still looking for a response for this ticket. 15 days of no streaming connectivity, two tickets submitted with logs from me and at least another one from another user. New App cannot support low bandwidth on the camera end. Older App does. Can we get that use case back for the new app? Need an up…

I have an Android phone and an iPhone (for work). We use one of our v2 cams as a baby monitor so I live stream a lot. The live stream has been freezing very often recently on both devices, and I’m at home on the same network as the camera. Contrary to what others have said, my experience is that …

@UserCustomerGwen I have had the issue too: [image] Camera after 16 months working non-stop, started to go offline daily Cameras Thanks for all the info! That does suck. We don’t load our systems all that heavily on a regular basis, but I darn sure want to know the limit…

This is definitely a firmware and app issue! I’ll tag @WyzeGwendolyn , the @moderators , and the @Mavens . Hopefully someone can help us!

@haddad_287 , @grantlynn , and others. I’d use the <a href="https://www.google.com/search?rlz=1C9BKJA_enUS881US881&hl=en-US&sxsrf=ALeKk006jf6jjyJwuVmvEM0PwpZKYEUq-w%3A1593186074622&ei=Ghf2Xv_WJbbBytMPztiMoAk&q=Wyze+support+&oq=Wyze+support+&gs_lcp=ChNtb2JpbGUtZ3dzLXdpei1zZXJwEAwyBAgjECcyBwgAEBQQhwIyAggAMgIIADIECAAQHjIECAAQHjIECAAQHjIECAAQHjoECAAQRzoECAAQDToGCAAQDRAeOgUIIRCgAToHCCMQsAIQJ1DdH1jOY2CSamgCcAF4AIABXogBrAOSAQE1mAEAoAEB&sclient=mobile-gws-wiz-serp" rel="noopener nofollow ugc">phone number for Wyze support, you can get a faster response! Wyze support phone number: tel:+1-844-999-3226

I already have a wyze support ticket. Im gnna give them a few days before i call

This problem started since last update. It occurs at least once a day. This is a really bad bug for live monitoring/viewing. It’s intermittent so might be difficult to reproduce for Wyze to get it fixed. Personally I think this is a high priority bug.

Live stream freezes since latest update

Cameras

haddad_287 June 26, 2020, 2:23pm 25

@UserCustomerGwen

I have had the issue too:

Since last firmware update my cameras are really unstable, i have sumbited logs and opened case support with wyze, its been over 24 hours, no response yet.

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Live stream freezes since latest update

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