My wyze battery video doorbell camera is constantly saying offline with a code of 3005 there isn’t anything wrong with my connection and I’m getting tired of seeing it everyday… I bought this camera for safety but unfortunately I’m not feeling safe since I can’t see who is at my door… I have checked and done everything possible to fix the issue but nothing… I wish they would fix the problem… I don’t have any interference and my tv and phone are running fine I even checked the Internet connection and speed everything checks out fine… tired of paying out each month for something that doesn’t work properly…
Welcome to the Forum, @chicady34! 
The first thing I’d suggest when seeing something this is checking your wireless security settings. I would have occasional disconnects and difficulty getting my Battery Video Doorbell back online when I was using mixed-mode WPA2/WPA3 security on my Wi-Fi, and switching to WPA2 only seemed to help. A Wi-Fi extender might be useful in a situation like this, as well, and an inexpensive one that I’ve had good results with is TP-Link RE315.
Tired of camera saying offline
I’m so tired of my camera saying it’s offline when I’m not having any issues… I know I only pay $3.17 a month but I’m getting to the point I’m about ready to cancel that… I bought this camera for my own protection and I can’t depend on it do to the fact that it’s always saying offline especially when I need it the most… please correct this issue or I’ll cancel it and find something better and more reliable…
[Mod Note]: New topic merged to original topic for context/continuity and to conform to the Community Guidelines. Please avoid cross-posting the same issue as multiple topics.
Please be aware that this is primarily a user-to-user support community with no guarantee that anyone from Wyze will read or reply to a given post or topic. What has Wyze Support said when you contacted them?
Also, what app and firmware versions are you using? Firmware updates for Battery Video Doorbell have been intended to address connectivity issues, among other things.
Today I switched a Cam V3 to two Cam It’s.
(1 Gray & 1 wht)
After a cam maditory update went through. It keeps going offline. Once when app opens & again when click on that particular fav menu cam.
Which means no even recording.
I’ve tried,
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a Reset - unplugged and plugged back in after 30 sec
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Hard rest - held setup button down and reconnect to the internet
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Cam reset, in Cam menu (reset services too)
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My wifi Modem reset
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Checked wyze app version ( 3.20.0 (941) ) on an Android Ph
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All other cams (7) even further away 20-30 ft work fine ! The affected cam is 10-15 ft from router
Nothing works !
I only switched because wyze cam V3 no longer stored playback and today stopped working with Alex.
I’m lost ! It’s my most important cam !
Please help !
What kind of router are you running by chance? I know this seems mundane but I’ve run into similar issues in the past and I’m wondering if it’s not something like that.
First it was the original wyze router. Yesterday I switch to the original Wyze Pro, router, fresh out the box.
It work last night. Then asked to up date the Cam V4.
Update showed 3x’s it failed & this morning it was offline. (Hard to start back up)
Now it’s offline, anytime that particular cam is not viewed in the app.
I even did a soft reset (unplugged) on both router (by accident) & camera on purpose.
I even prioritized that particular cam in the priority section of the router.
These are new (original) cam V4’s ???
This has been the most flakly cam journey, in about 15+ yrs (?).
There are a couple of things that cause “Device Offline”.
- The camera has disconnected from Wi-Fi
- Check the Device Info Screen Signal Strength … if you can’t display Device Info or it shows 0 bars then troubleshoot your Wi-Fi Router
- The camera is connected to Wi-Fi but has lost Internet Connection to WYZE back-end
- If the Signal Strength shows bars then the camera is connected to Wi-Fi but has lost it’s internet connection to WYZE
- Run a SpeedTest at the camera location and check the Responsiveness/Ping results,
- Some WYZE cameras have issues with high latency internet.
Thx’s ?,
My high tech computer days are behind me (1999-2010 ?) 
I’ll have to lookup how to run a speed test on a router or router connected cam.
I give it a try .
Thx !
Have you downloaded by chance a Wi-Fi analyzer app which you can utilize your phone for this and then check the signal strength utilizing an app like that wherever the device is. In the past we discovered that certain housing materials block signal ridiculously effectively. So people would put a camera on the outside of their house having great signal just inside that wall but lose it as soon as a camera was mounted outside, or if it’s next to other electronic devices that can also block the Wi-Fi signal. I would definitely download one of those free apps and run it near where you have the camera set up and see what the strength is or see how many other competing signals there are in the area
Yeah, you should definitely have enough speed.
Although you get an update failed notice, always check, they can go though but still say there is an update sometimes. Always check those silly numbers
Thanks for posting these results.
What type of internet do you have … fiber optic, cable, LTE/5G?
Also are you having the same problems (“Update showed 3x’s it failed & this morning it was offline.”) with both new V4’s?
Lte 2.4/ 5g ?
It’s been 7-8 yrs
It’s working now, After I submitted a troubleshooting log.
But now it has that mandatory " Update" Nag pop-up. I will try " Updating ", it again, but if the problem returns ? Wyze support will be hearing from me.
After I try again without the SD card inside ( wyze support) 
That took it offline again !
Long ago when dinosaurs roamed the earth. I had two brothers in IT. Back then, you could not write or release sloppy programing. Today everywhere, I go systems are either crashing or very buggy.
15-20 yrs ago, Troubleshooting & Fixing them was fun. Now I have 3-4 routers and n maybe 20-25 devices.
I just want it all to work !
Just wanted to confirm that you have LTE internet … the high Ping values on your Speedtest results seem to indicate you have a LTE internet service.
If that’s the case then you’re maybe faced with the same problem as
Wyze OG Cameras Stuck on version 1.1.0.85 - Cameras - Wyze Forum
where the issue was high latency on a Verizon internet service. In this case the user was able to use a friend with fiber/cable internet to complete the firmware update and then set up on their own network.
Well,
An Lte problem, I hope not,
I removed the SD card and the update went through. Now if , the main events log screen catches up to the camera’s event log screen ?
Maybe, just maybe, all is well in the land of wyze again ? (All (?), was it ever ?) 
Thx again ! ( between U & wyze support ? )