Discord is generally too chaotic and disorganized for me, and I find that it’s often easier to locate relevant information here, though I’ve enjoyed some of the “Community Fireside” events they used to do there, and I started spending time in the Forum after @carverofchoice pointed me here for @Thesilente’s Google Home work-around following my post-installation issues with a Video Doorbell v2. That’s cool that you got feedback from an actual engineer there, though.
It’s also highly probably that I haven’t taken the time to really learn how to use Discord effectively.
I will note that I use Discord for notifications so that I can receive timely messages about things like app/firmware updates and service advisories. That’s been helpful to me, as I often see those before I get notifications elsewhere.