Install home monitoring help

ok. I knew this was going to be tough. I need help getting the hub to activate. I cant get past “I heard ready to connect.” Everything is plugged in. I press the reset button. nothing. I even try “” I click on activate it brings me to some “redemption code” thing. HUH??? My router doesnt even recognize it.

I think I found the problem though. I check my account. They have my account auto renew 3/11. HUH???

Can you provide more information…where are you in the install process? What are you trying to do? Have you gotten through any of the HMS setup process?