IMPORTANT: Terms of Service and Security Updates - 1/6/22

My camera is doing the same thing. It says offline. I deleted it tried to add back ant it want add it back. I really like the camera. I just hate it’s not working and I have not heard from anyone

Be sure you open a ticket on this with Wyze. But that may not make much difference. I heard from Support with the offer of a $20 store credit. But they have ignored me since then. No response from them since two days ago (1/11).

This should be used in a response to any online forum such as slickdeals when people are talking about the Wyze home monitoring system or cameras for security.


Yes, now that you mention the Doorbells… I don’t see too many Doorbells being used… indoors…

Perhaps the Terms of Service need some changes made to reflect V3’s and WOC’s being used outdoors?

That said… the following Wyze products appear they would be used outdoors as well:

Perhaps @WyzeGwendolyn should have the lawyers make some edits to the Terms of Service.


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Huh. Between this and the "V3s and doorbells aren’t for outdoor use* this has just got to be an outdated ToS?

These weren’t rhetorical questions. Might one of the several active gwendolyns please answer these? There is a lot of change in play in Wyzeland and some clarity would be appreciated.

Pipe down. :slight_smile:

OK, so I’ve had my FINAL answer from Wyze Support after the required firmware update bricked my 2019 cam 2. Here is what they say:
"We appreciate you taking the time to troubleshoot with this device and I sincerely apologize that your camera has been bricked. We would like to offer a replacement for this unit but it looks like this product is outside of the warranty period and is not eligible for being replaced.

We offered a $20 Store Credit as a token of goodwill even though the device is outside the warranty period, however, I understand that does not seem acceptable for you. At this point, that is the only resolution we can do to help."

I told them:
“Feel free to add a credit to my account if you wish, using this email address, but be aware that this is NOT satisfactory. You deliberately bricked my cam. No other interpretation is possible, except that you never did any testing before releasing the latest mandatory firmware “update”. EITHER WAY, this is Wyze’s bad. Warranty period is not the issue, when you deliberately disable previously working devices.

I have already ordered a replacement cam from a different company, and will continue to stand by my negative reviews of Wyze anywhere I can post them.

Shame on Wyze. I expected better from you.

Wyze, be clear, I am VERY disappointed with your response here. I thought you were a nice, ethical, local (Seattle) company, just looking to create good products and treat customers fairly. Apparently, I was wrong about ALL of that. Oh no, I guess you are local - but nothing else.

Wyze, you still have the chance to do better, here. You have done wrong. Replace all the bricked cams with cam 3s or whatever you have that will work. Apologize. And never do this again.”

Nuff said. Continue to deal with Wyze at your peril. They are not ethical. They can, and will, brick your devices with firmware updates anytime they want more money.

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Well, I didn’t get an email (yes you have it), I didn’t get a notification, it just stopped working on the 11th. Went to NO notification there!! HELLO? The marketing people don’t want their potential customers to know that there are any issues? It would HELP your marketing. IF THERE IS AN ISSUE, PUT IT ON WYZE.COM’s FRONT PAGE. I am obviously not the only one who’s app stopped working with some sort of cryptic error message. All you need was a link! You REALLY need a customer orientated person in there! After going through the AWS service outage last month, you would think that you might have learned where your customers spend a long time to get back running. Forum only had an entry "Terms of Service and security update… read it…update to best protect… NOTHING ABOUT IT WILL STOP WORKING!!

This is the section of the above post that stated you would have to upgrade before being able to use the app. There should have also been in-app messaging along with emails.

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For what it’s worth, good old TinyCam is chugging along with my Wyzecams just fine. No updates at all. (I know this because there is no related app store on my tablet.)

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Hi… thanks for responding. I just got home from out of state so first thing in morning will be trying to set up my cameras again. I did use my old password. It’s the QR Scan that not picking up.


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Are your cameras still not working?


You do NOT need to do any QRC reading when doing this. It may already be too late if you’ve pressed the hardware reset button though. The point is to leave the cameras completely alone and concentrate on making the SSID and password of the new router match that of the old router. Good luck…

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Swell… that is not what customer support told me. They said I had to reset all of my cameras’. Thanks for your suggestion but I already went through all of the set up steps. It just won’t scan


I received the email but there were NO in-app messages about this. Or did you mean only that Wyze should have done this, not that they did? Because they definitely did NOT provide in-app messaging.

See my other posts re/ why I am no longer, and never will again be, a Wyze customer. This mandatory update bricked my 2019 cam 2 and the response from Support was to offer me $20 off a cam 3 - half the price. I don’t consider a device that was less than two years old obsolete, but now it’s garbage, thanks to this firmware update.

Still waiting. If the answer is “no, it’s just so we don’t have to worry about our new forced app talking to your ancient box firmware,” then please say so. There are already several threads about people who acted on your advisory above and now have bricked cameras.

Was the January 11 app cutoff executed or postponed? Does this have any bearing on 3rd party (TinyCam) access?

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Gwen is out for a few weeks. I’m afraid I don’t have any more info either. Curious how this will go.

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4 posts were split to a new topic: Rbcior 1080P HD Indoor Security Camera

I know the answer to that one, yes it was executed. Older apps will no longer function properly. The other 3 questions would all be guesses on my part. Although in February they will ‘push’ the firmware updates so it will probably become impossible to run old firmware at that time.