When taking off my old thermostat I had two wires going into w2. I don’t know what to do. Every time I get it set up and at least running and do the test they all test opposite. When it says is hot air coming out it’s cold and vice versa. I don’t see the button they say can switch the hot to cold. Here are a few pictures.
Did you check under advanced in the Wyze app?
They are not going into the W2 terminal, if you look at the back plate you have a heat pump, you have to go by the terminals at the bottom. So they are both going to auxiliary/emergency.
Do you know if the black or white is aux
You would need to follow those wires inside the indoor unit. You may find one not even hooked up.