Tried soft reset 3 times all failed. Had to do hard reset, pita. Not a reliable system if I have to do a complete reinstall every 4 months.
You are correct. It isn’t reliable if you are doing a full reset and reinstallation every four months. I don’t really know what I would do. Mine has been running with nearly 100% uptime for well over 2 years. There was one update back in late 2021 that messes with the Volume, and a short time when there were server connection blips, but nothing that forced any resets or reinstalls. I also don’t experience power outages as I have the hub on a 1500Ah UPS.
I used to have my router and modem on a UPS til its batteries went bad. I didn’t get around to replacing it or the batteries yet. Thanks for the reminder of what it’s good for! LOL
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So contacted support, they will not replace defective hub even though it is 4 months since I purchased it. They offered a gift card but did not say what amount
Can I sell/transfer the remainder of my monitoring service if wyze will not replace 4 month old hub under warranty?
Anyone else get warranty replacement
I would have to search around the Hub & HMS threads for posts, but I do recall replacements being sent out for bricked units on firmware update. Not sure about power outage\surge issues though. Keep in mind too that warranty replacements are also affected by Hub supply. It has been next to impossible getting them individually so there may not be any units to send.
Nice. So I have a paid monitoring service that is useless if no hubs to replace defective one. Do you know if I can transfer/sell unused portion of monitoring contract as useless to me if no hub.
Thanks
current hub/service is only 4 months old,
Subscriptions are non-refundable and non-transferable. But, I would work with CS to inquire as to why a replacement on an in warranty device is not being offered first. You may need to ask that your Warranty Replacement request be transferred to a supervisor so you can get some answers. In most cases, the initial responses are per script and may not reflect case by case decisions. I would definitely respond to CS stating that you are specifically requesting a Warranty Replacement and RMA.
Am I reading your previous reply correctly in that your current hub is working okay again (for now at least) after doing the hard reset?
Yep, then quit responding again
Curious if there is a possibility that the power adapter might have given up. Have you tried it with an alternate 5V adapter w\ minimum 1A?
Yes. Same issue
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why are they offering gift cards? what is the warranty for if they won’t replace a faulty unit that’s within their warranty period?
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Having some issues with the hub. If I get a new one do I need to delete all the current sensors and reconnect them? Delete the old sense hub?
I have to do hard reset after every power off and monthly. Instead of fixing issues support will tell you to do bunch of stuff that doesnt work then hard reset and start over, then say good its all fixed. Well its not fixed if you have to do hard reset every month, sometimes more. I would look at something else as this hub is not worth it, not even close