Hello, my app updated and now I don’t know where I can scrub through the recorded footage on my SD card? Going into the cam itself in the app now only shows event screenshots (I don’t pay for Cam Plus or whatever) and I can’t seem to find where I can watch any segments of recorded video. If I go into Events, it does the Thumbnail Show still and when I go into Monitoring if will allow me to rewind back on what the SD card has recorded but it won’t play any footage, simply pauses on a screen of that moment in time before it blurs and says “No Event” so I don’t know what the heck is going on.
The individual camera interface hasn’t changed, and depending on what camera you have just click the SD card button on the left side of the menu just below live view for new cameras, and older cameras have a playback button on the bottom of the live view page.
The cameras that support SD card playback have one of the above. Just make sure you have a SD card in the camera and the SD card recording enabled to either events only or continuous.
Tapping on “HIDE MENU^” does nothing and the filter on the right just gives me FILTER BY so I don’t know what the heck to do. Also, my Favorites tab shows the live view for both my cameras fine, but when I go into an individual camera, I get the “Failed to connect” thing you see.
I’ve reset the cameras in the app and unplugged them for a minute then plugged them back in. I’ve reset my modem and router, I’ve checked and the cams are up to date on firmware. No idea where to access SD footage to scrub through manually.
I don’t know how to explain what you’re seeing, but it’s definitely not my experience with the new v3.0 app (Android) version and Cam v4s. I read yesterday about someone else having issues after the update from a previous version of the app. Apparently uninstalling the app, restarting the phone, and then reinstalling the app resolved that issue. What happens if you try that?
Yes I know it says it’s disconnected but it’s not. When I’m in the Favorites tab under Home, I can see the livestream of both my cams. They’re working and connected to my networked.
What does? Since @mcfolson noted in the initial post that there’s no Cam Plus subscription involved, I would expect any attempt to do something in the app that involves the cloud to prompt for a subscription purchase or trial. That’s been my experience, anyway.
To me, this looks like something is hosed in the app. I don’t know if attempting to clear cache and/or data would resolve it, and I’m curious about whether a fresh install would. @mcfolson noted that live view is working on Favorites, so the cameras apparently aren’t completely disconnected.
I wouldn’t want to have to do that, either, but at least your user settings should be saved in the cloud and restored to your local app once you log in again. I think that’s the step I’d probably take with it at this point.
I would recommend to delete the app, restart your phone or tablet device then reinstall the app. That looks to me like something with the update process of the app didn’t take correctly.
I was just about to and I rebooted my phone as my last-ditch effort before uninstall/reinstall of the app and it seems to have worked? Cam livestreams are loading when I tap into the device itself, and it’s giving me the buttons below the livestream footage window. So I guess it fixed itself?
I don’t know if you know this but when you delete the app from your phone. Your not loosing your installed devices. Your device settings are saved to the cloud so when you log in on a new device or new install of the app, your already installed devices in your account will populate
