The other day I observed that one of my Pan Cams had not returned to my preset Detection Zone position. An experiment today proved that if I turned on Motion Tracking on any of my Pan Cams WITHOUT ALSO TURNING ON EVENT RECORDING DETECTS MOTION switches, then the cams WOULD NOT return to my preset Detection Zone positions. I normally turn on BOTH Motion Tracking AND Event Recording Motion Detection when I leave home. Where I arrive back home I first turn off Motion Tracking then turn off Event Recording Motion Detection. The Pan Cams then return to their Detection Zone presets. However, for some reason the other day Motion Tracking did NOT turn off when I switched it off, and with no Event Recording Motion Detection switched on the cam was stuck in a non-Detection Zone view. As soon as I turned on Event Recording Motion Detection the cam returned to its preset Detection Zone position. So bottom line is, do I have to make sure that I have all modes set this way when I arrive home and reset the cams in order for them to return to their presets? I manually switch the Motion Tracking ON/OFF when I LEAVE/RETURN and have the Event Recording Motion Detection for ALL of my cams (via shortcut) switch ON/OFF when I LEAVE/RETURN. It therefore seems odd and creates an extra system step/check if this is the norm, as one function should not have to be dependent on another–agree? I just want to know if this is how it is supposed to work…
@richkut - I have five pans and I have never made this connection. I have had problems with detection zone and on some of the cams don’t use it, but you are right. I just tried on two of mine and they work as you described.
I don’t know if this is designed this way on purpose or not. I’m going to tag the rest of the @maven crew and see if anybody there has more info or maybe want’s to bump it up.
I look forward to Wyze’s answer.
Hi @richkut. Wyze support does not monitor this forum. The best way to get a response from them is to submit a support request. I would recommend submitting logs through the app, as well.
Keep in mind that this forum is primarily a user to user community. If you don’t get a helpful reply here, please file a Support Request. You can also submit a request from within the Wyze app by going to Account > Help & Feedback > Submit a Log. This method will allow you to send an app log for diagnosis as well as report your issue. (Note that if you are using a beta version of the app, the log will be sent to the dev team rather than Wyze Support and will not generate a support request.)