How incompetent can Wyze be?

Services & Integrations
1

So I get this email from Wyze:
“Hi there,
We are writing to let you know that your annual subscription to Wyze Home Monitoring Service Wyze Sprinkler Plus will renew in 30 days.
Thank you for being a valued member of our community, we appreciate your support!”

Problems:

  1. I login to wyze.com to find out how much the subscription is going to cost. Login, 2FA, etc. only to find out: oh, you need to do this in the Wyze App. Hey, maybe you could have told me that in the email so I didn’t have to go futzing with the website
  2. Go to the Wyze App. It shows the subscription and the renewal date. But nowhere does it show HOW MUCH THE RENEWAL IS GOING TO COST! When I click on the 3 dots next to the Home Monitoring subscription, it just gives me the option to Cancel. That’s it.

What a waste of time.

Who are the ninnywits who designed this utterly deficient email message?
Why is the renewal cost not disclosed? Anywhere?!
Who is managing this insane way of doing business, thereby inconveniencing customers, and wasting support staff time?

Someone needs to be let out to pasture.

SMH.

2

Oh, and one other thing. There are two button/links in the email.
One says Help Center. The other says Wyze Communities.
The one that says Wyze Communities works fine.
Clicking on the Help Center button takes me here:
https://viewstripo.email/
I mean, how cool is that? Someone needs to be fired for utter incompetence.

3

I don’t have a Sprinkler Controller or this kind of subscription, so I haven’t seen this particular e-mail message, but I think I’d be frustrated in that situation, too. I’m trying to get some eyes and some feedback on this.