I unscrewed the screw, and I’m trying to press down and up. I can’t get the doorbell to budge, and I’m afraid I’m going to break the mount if I push harder. Battery is about to die. Am I missing something?
Welcome to the forum @jonmark79.
Once the lock screw is loose, I give the doorbell a firm but controlled “rap/hit” with the palm of my hand at the bottom of the Doorbell holding the top with my other hand so it does not fall.
It does take a little force to disengage.
Excellent little video R.Good, and to the point.
Could you upload a video when you out ti back? I just got 2 doorbell pro and none of them fit correctly into the backplate. They never make the click sound!
Welcome to the forum @gonzaloagustins!
I will make an attach video as soon as I have some daylight. for sure.
A couple of questions first if you don’t mind
The back plate should have been on the Doorbell when you received the device so it should have a proper fit, but that’s not to say there couldn’t be some wonkiness going on.
How did you mount the back plate? Screws or the 3M tape? Can you post a picture of how you have it mounted?
With the plate mounted ( I am using the 3M backplate and wireless option in this video). I just line up the lower center tab, lean the doorbell back to the four corner tabs, a light lift up then push down.
I don’t necessarily hear a click but the device is secure,
Then tighten the bottom screw
Wired using the screw mounted plate, same process
Thanks for that! I also have experienced the same. While it is secure, it does not properly “click” in. I don’t think it will far off, however, someone could easily remove it. I think this is some kind of defect with the plate for sure, as I ordered two cameras and neither click in securely. There is clearly this click in function on the plate, and Waze had this in mind, however, it doesnt work! I wrote to them and explained this!
Just a thought…
If you have the screw mount plates installed makes sure the screws aren’t over tightened where it could cause the plate to bow even if just a little, cant tell you how many times that has gotten me in the past on some things.
And I do give the device a little rap on the top as well for good measure, kind of a reverse to the remove.
Do you know what kind of screw driver is needed?
Screwdriver for the lock screw at the bottom?
It is a T8 screwdriver.
One of the poorest designs I have seen for a mounting plate. Everyone will eventually have a problem getting it out of the plate. I personally have to screw mine in since I only have stucco available to work with. In trying to install several of these I have some of these causes;
- The base will rub against the power button cover stopping it from sliding up or down
- If for some reason the screw is not in 100% it will cause the base not to slide properly
- When using screws and not stretching the base correctly, It can bow causing issues this also applies to using the tape
- Screw on the bottom too tight
Good luck with your mounting
Thank you, this (T8 bit) was EXACTLY what I needed to know!